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Windows 7: super icon problem after virus

20 Jun 2013   #1
macctech

win 7 64
 
 
super icon problem after virus

Hey. having a small problem with windows 7 on a customers dell laptop. Had a virus which was succesfully removed. It left a couple of messed up settings. One thing is the icons on the desktop are there and work when you click on them but they have no actual picture to the icon but there are the words, weird I know. Second is everytime we try and change the desktop background or theme it just stays as a black screen, but it works fine for solid colors. Any help would be great.


My System SpecsSystem Spec
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20 Jun 2013   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

For you icons look through this Tutorial.

Icon Cache - Rebuild

I personally don't trust restore points after a infection because they can also be infected.
My System SpecsSystem Spec
20 Jun 2013   #3
gregrocker

 

You're better off doing a Clean Reinstall as there may well be other damage.

Confirm it's clean now one more time with Malwarebytes, SUPERAntiSpyware and the solution recommended for the specfic infection - found by googling it's name or asking our Security forum experts.

Run SFC /SCANNOW Command to check for system file damage.
My System SpecsSystem Spec
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20 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

macctech

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Rn].txt


Run RogueKiller for 32bit or RogueKiller for 64bit

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose Run as Administrator

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
24 Jun 2013   #5
macctech

win 7 64
 
 

we ended up just backing up and restoring it, thx for the help
My System SpecsSystem Spec
Reply

 super icon problem after virus




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