New
#11
Lee thanks again for the useful info. Gateway/eMachines (which also provided the clean disk) is a great company and I am concerned about whether new owner Acer will change that. My friend called Acer and got the same HP/Toshiba spiel about how they won't support clean installs or supply clean OS disk, although they offered to send free recovery disks since he called within 90 days, which is good since we deleted the recovery partition and reinstalled Vista clean from my eMachines OEM which ended chronic blue screens.
When talking with these guys you have to speak hypothetically since they will void your tech support warranty for clean installs, another good reason to keep their recovery disks in case the machine needs to be supported or for factory restore in case of sale, etc..