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Windows 7: register for a "windows explorer context menu component"!


05 Jul 2013   #1

Windows 7 Home Premium 64bit
 
 
register for a "windows explorer context menu component"!

After running a program downloaded from the internet to verify file associations, I now have this problem :-

Each time I right-click on a shortcut on the desktop and then click on "Open", a window opens, asking me to register for a "windows explorer context menu component"! I can't close the window until the countdown timer expires, and when I click "Register Now", its website opens and ask me to pay a license fee of $149.95!

I have run FileTypesMan and Unassociate but to no avail. Can you tell me how to reset my shortcuts to work the way they should?


My System SpecsSystem Spec
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05 Jul 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Bob, and welcome to Seven Forums.

Did you uninstall the program that caused this?

If so, then you might see if doing a system restore using a restore point (if available) dated before this happened may be able to undo and fix it for you.

Hope this helps,
Shawn
My System SpecsSystem Spec
05 Jul 2013   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi Bob, it sounds like you've got some Ransomware. Crapware that essentially locks a user out of his PC. The software is useless and paying the fee "enables" it to do...nothing.

If the Restore doesn't work, see my sig for a MalwareBytes link. Download the free version and UNcheck the Free trial option during install, update it and do a full scan.
My System SpecsSystem Spec
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05 Jul 2013   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

You apparently installed a 30 day trial version and after the 30 days it is indeed $149.95. Why don't you just uninstall the thing. Use the REVO uninstaller (advanced option). That will clean up the registry and the temp files.
My System SpecsSystem Spec
08 Jul 2013   #5

Windows 7 Home Premium 64bit
 
 

Spent the weekend on resolving the problem, initially frustrating, but ultimately
successful. Thank you to all for your helpful suggestions.

When I ran the suspect program to scan my file associations, it came out with a
host of problems and to fix that, I had to purchase the program. Totally
disgusted, I uninstalled the program straightaway, and then, had this perplexing
problem with my desktop shortcuts. Amongst my various attempts to correct the
problem, I restored my computer to a earlier date, ran file associations programs,
ran anti-virus, anti-spyware and anti-malware programs but the problem still persisted.

Over the weekend, I even downloaded the "windows explorer context menu component"
program from the website I was directed to, installed it and then, uninstalled it, but even
that didn't work. Finally, I deep scanned the registry and was shocked to see hundreds
of high-risk problems! After I fixed those problems, the problem with the shortcuts was
finally resolved. Boy, was I relieved! That crapware or ransomware was a nasty piece
of work, and it infuriates me that someone could come out with such a program to take
unfair advantage of other people!

Once again, thank you all for responding.
My System SpecsSystem Spec
08 Jul 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Good to know you finally (hopefully) cleaned the crap out. Be very careful what you download and read the the EULAs to see it something tries to install like a thief in the night.
My System SpecsSystem Spec
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 register for a "windows explorer context menu component"!




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