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Windows 7: Computer Hangs: Flash update?

08 Jul 2013   #1

Windows 7 Ultimate x64
 
 
Computer Hangs: Flash update?

View this thread here. Windows 7 64bit computer freezes when loading flash games or during - Microsoft Community
I have a x64 bit OS and everytime I play a flash game or anything that requires a flash player to work, everything freezes! I have to manually reboot the PC.

And another problem. :P When it's rebooting I see a message "Express gate is not installed" and jumps to the other screen and I can't read it all that fast.

My System SpecsSystem Spec
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08 Jul 2013   #2

Microsoft Windows 7 Home Premium 64-bit SP1
 
 

Are the flash games your playing played in browser , if so which browser ?
From doing a quick google the 'Express gate is not installed' isn't an error message as such it just means you haven't installed Asus Express Gate on to the Primary HDD, I'm in way super techie person but it's something to do with the Asus motherboard and optional software you can install to do a faster boot if you just want to do a quick task ( sorry I said I wasn't a techie lol )
My System SpecsSystem Spec
08 Jul 2013   #3

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

If using ie9 or ie10,
Click Start and Control panel/ Internet options/ Advanced section/ Check the top box-Use software rendering instead of gpu rendering/ Apply and Okay.
Test the issue.
The three year old thread you posted referred to Updating your video card drivers/ did you do that at the computer manufactures website ?
My System SpecsSystem Spec
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08 Jul 2013   #4

Windows 7 Ultimate x64
 
 

I didn't do anything, but all these restarts killed my PC :@@@@@@@@@@@@
My System SpecsSystem Spec
08 Jul 2013   #5
Microsoft MVP

 

Uninstall Flash Player in Control panel, reinstall from Adobe Download site.

Run all rounds of Important and Optional Windows Updates after enabling Automatically deliver drivers via Windows Update (Step 3)

Then if any drivers are still missing in Device Manager import them from the Asus Support Downloads webpage for you model PC. We can help you find one if necessary. Driver Install - Device Manager.

If you still receive the Express Gate error then see if additional software for that Asus crapware is available on the same Downloads webpage to satisfy the nag error.

Keep in mind that if this is the original factory preinstalled Windows 7 it is a grossly inferior install loaded with bloatware and duplicate utilities like this one which have better versions built into Windows 7. So I would strongly consider doing what most tech enthusiasts do and Clean Reinstall - Factory OEM Windows 7. Everything you need is in the blue link.
My System SpecsSystem Spec
09 Jul 2013   #6

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Uninstall Flash Player in Control panel, reinstall from Adobe Download site.

Run all rounds of Important and Optional Windows Updates after enabling Automatically deliver drivers via Windows Update (Step 3)

Then if any drivers are still missing in Device Manager import them from the Asus Support Downloads webpage for you model PC. We can help you find one if necessary. Driver Install - Device Manager.

If you still receive the Express Gate error then see if additional software for that Asus crapware is available on the same Downloads webpage to satisfy the nag error.

Keep in mind that if this is the original factory preinstalled Windows 7 it is a grossly inferior install loaded with bloatware and duplicate utilities like this one which have better versions built into Windows 7. So I would strongly consider doing what most tech enthusiasts do and Clean Reinstall - Factory OEM Windows 7. Everything you need is in the blue link.
Ohhhhhh I just found out that my Windows 7 is an illegal copy. I bought this PC when it had a Windows XP operating system and then I took it to maintenance, and then I guess they probably installed an illegal copy or something. Idk, I have no windows 7 installation disk whatsoever.
My System SpecsSystem Spec
09 Jul 2013   #7
Microsoft MVP

 

If you want to pursue being sold a bootleg copy you can contact the offender and tell them you want a genuine license or you will report them for piracy, which might itself resolve the issue. If not then file a case with MS Customer Service. If you cooperate with their investigation, MS may reward you with a free replacement copy.

Otherwise your choices are to reinstall the XP version on the COA sticker on PC if the Product Key is still readable, or buy an Upgrade version of Windows 7 since it qualifies from the previous XP license.

I would not buy OEM since Upgrade price is comparable. OEM license dies with the mobo which may not last much longer at that age and then you can migrate the retail Upgrade version to any other PC.
My System SpecsSystem Spec
09 Jul 2013   #8

Windows 7 Ultimate x64
 
 

I guess it's a BSOD. I just got when playing a flash game. Why does it happen only on 64 bit OS'? BSODs playing flash games in Facebook and others
My System SpecsSystem Spec
09 Jul 2013   #9
Microsoft MVP

 

Once you have a new Product Key I would reinstall following the same steps as in Clean Reinstall - Factory OEM Windows 7.

I often get better performance with 32 bit on 4gb or less RAM. Your hardware uses some RAM - look at Memory tab in Resource Monitor to see how much.
My System SpecsSystem Spec
09 Jul 2013   #10

Windows 7 Ultimate x64
 
 

I use about a gig of ram.
My System SpecsSystem Spec
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 Computer Hangs: Flash update?




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