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Windows 7: UPDATE~1.EXE has stopped working


11 Jul 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
UPDATE~1.EXE has stopped working

Hi all,

I've got this problem that started a few days ago.

Every couple of hours I would get this error box (see attachment).

Did a google search on the error message but to no avail.

The only clue I think is the logo "dp".

I hope someone can help.

Thanks.



Attached Thumbnails
UPDATE~1.EXE has stopped working-error1.jpg   UPDATE~1.EXE has stopped working-error2.jpg  
My System SpecsSystem Spec
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11 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

Save two logs onto your desktop and upload them with your reply
My System SpecsSystem Spec
11 Jul 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here you go.


Attached Files
File Type: txt dds.txt (13.2 KB, 3 views)
File Type: txt attach.txt (10.1 KB, 3 views)
My System SpecsSystem Spec
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11 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Something caught my eye . Systeminfo inside AppData\Local folder

Lets see what malwarebytes fines

Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.

Have you been getting any BSODs ?
My System SpecsSystem Spec
11 Jul 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have been getting my PC restarting itself at least once a week for a couple of months now (mostly when browsing the web using Firefox).

I used a program called BlueScreenView which I can post the screenshots if you need in addition to the Malwarebytes scan I will do.

I need to go sleep for work tomorrow now.

But when I return I will post the results.

Thanks for the help and advice so far!
My System SpecsSystem Spec
11 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You're welcome .
My System SpecsSystem Spec
11 Jul 2013   #7

Windows 7 Pro. 64/SP-1
 
 

VistaKing if I may ask a question of you.
I noticed TOM TOM GPS service. Why would that be on a desktop?
Just seems strange to me.
My System SpecsSystem Spec
11 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I believe its software to update the Tom Tom handheld GPS

TomTom HOME - Services - TomTom
My System SpecsSystem Spec
11 Jul 2013   #9

Windows 7 Pro. 64/SP-1
 
 

Thank you. I think I understand. It is a program on a P/C to update things like phones.
My System SpecsSystem Spec
12 Jul 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Malwarebytes Anti-Malware 1.75.0.1300
Malwarebytes : Free anti-malware download

Database version: v2013.07.12.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nawaab :: NAWAAB-PC [administrator]

12/07/2013 20:26:44
mbam-log-2013-07-12 (20-26-44).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 838805
Time elapsed: 1 hour(s), 8 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 7
C:\Program Files (x86)\DAEMON Tools Pro\ind.dll (RiskWare.Tool.CK) -> No action taken.
C:\Users\Nawaab\Shortcuts\Assassin's Creed Brotherhood\AC2 Backup\ubiorbitapi_r2.dll (Trojan.Agent.CK) -> No action taken.
D:\Program Files (x86)\Elemental - War of Magic\TDU3k.exe (Packer.ModifiedUPX) -> No action taken.
D:\Program Files (x86)\MDK2 HD\TDU1k.exe (Packer.ModifiedUPX) -> No action taken.
D:\Program Files (x86)\Microsoft Games\Fable III\paul.dll (PUP.RiskwareTool.CK) -> No action taken.
D:\Program Files (x86)\Thomas Was Alone\TDU.exe (Packer.ModifiedUPX) -> No action taken.
C:\Program Files (x86)\RobotSoft\Mouse and Keyboard Recorder\Patch.exe (PUP.Hacktool.Patcher) -> Quarantined and deleted successfully.

(end)
My System SpecsSystem Spec
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 UPDATE~1.EXE has stopped working




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