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Windows 7: Permission Issue on In-laws Computer

12 Jul 2013   #1

Windows 7 Ultimate x64 SP1
 
 
Permission Issue on In-laws Computer

My in-laws have a computer running Windows 7 x64 Home Premium SP1. I was out of town for a week, and was told my father-in-law may have had a virus, but it was removed. Several scans came up clean, so I can't confirm this was true. Anyway, when I try to run Security Essentials, the following error occurs. There are 5 user accounts on this system, and the message appears for all users, including Admins. I can't run it, nor can I remove the program, either, due to permissions. I haven't gone over to have physical access to the system yet, but what could be the cause, or more importantly, the solution?



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12 Jul 2013   #2

Win 7 Pro 64-bit 7601
 
 

Either a SFC /scannow or a reinstall of the Security essentials are what I would try.
My System SpecsSystem Spec
12 Jul 2013   #3

Windows 7 Pro. 64/SP-1
 
 

My first thought would be to look in properties/security of Microsoft Security Essentials. With 5 different users it would be hard to know what someone might of done.
I would also check what other security programs are on the system.
There is a very good chance their is still infections on this computer.
Knowing what infection was found and how would be helpful.
**Any time admin. accounts and security programs have been affected at the same time I'm thinking Infection.
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12 Jul 2013   #4

Windows 7 Ultimate x64 SP1
 
 

I'll try running the System File Checker. I'm unable to remove the program, and get another message about not having the proper privileges.
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12 Jul 2013   #5

Windows 7 Pro. 64/SP-1
 
 

I'm thinking if you don't have admin rights for security you won't have them for sfc /scannow.
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14 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

My System SpecsSystem Spec
14 Jul 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Can you not enable the hidden Admin then try to manually uninstall MSE like this: (taken from the MS Help website)
  1. Click Collapse the Start button and in the Search programs and files text box, type Appwiz.cpl, and then press ENTER.
  2. Right-click Microsoft Security Essentials, and then click Uninstall.
  3. Restart the computer,
My System SpecsSystem Spec
19 Jul 2013   #8

Windows 7 Ultimate x64 SP1
 
 

I can't get the system file checker to run, due to permissions. It verifies to 50% and then gives me a permissions error. Same in safe mode, and I'm using an admin level account.

I also tried the registry fixer program linked above, and that didn't have any effect, either. I think I'm going to go over there next and try a repair install with my disc.
My System SpecsSystem Spec
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 Permission Issue on In-laws Computer





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