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Windows 7: Desktop windows lock up

18 Jul 2013   #11
brightspark

Windows 7 64-bit/Windows 8 64-bit dual boot
 
 

Okay, better check for malware then, as suggested by VistaKing. If the machine won't stay responsive enough to download and run installed scanners, I suggest you follow the earlier advice from VistaKing and download Kaspersky Rescue Disk. Burn the ISO to disc, boot from that disc and scan the machine.


My System SpecsSystem Spec
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18 Jul 2013   #12
rkmullins

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Norton is bloatware. I'd uninstall it using the special tool which is required to remove AV's that are so bloated they're like the worst viruses. Then try Microsoft Security Essentials
with the Win7 firewall.

Work through the other Troubleshooting Steps for Windows 7 to establish a Clean Boot, trace rogue processes, scan with Malwarebytes and SFC, check the logs and other System Resources, test hardware, assure a perfect install.

If Win7 isn't stable enough to work through those steps then change to the steps for Troubleshooting Windows 7 Failure to Start


What is the "special tool"?
My System SpecsSystem Spec
18 Jul 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What special tool are you referring to , rkmullins ?
My System SpecsSystem Spec
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18 Jul 2013   #15
rkmullins

Windows 7 Ultimate 32bit
 
 

Thanks!
My System SpecsSystem Spec
18 Jul 2013   #16
rkmullins

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
What special tool are you referring to , rkmullins ?

The Norton Removal Tool as suggested by gregrocker.

I am attempting to do as you suggested, but having a hard time getting the computer to cooperate even in safe mode.
My System SpecsSystem Spec
18 Jul 2013   #17
rkmullins

Windows 7 Ultimate 32bit
 
 

VistaKing here is the report:

RogueKiller V8.6.3 [Jul 17 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : Forum
Website : RogueKiller download
Blog : tigzy-RK

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Safe mode with network support
User : Rick [Admin rights]
Mode : Scan -- Date : 07/18/2013 16:17:40
| ARK || FAK || MBR |

Bad processes : 0

Registry Entries : 3
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Scheduled tasks : 0

Startup Entries : 0

Web browsers : 0

Particular Files / Folders:

Driver : [NOT LOADED 0xc000035f]

External Hives:

Infection :

HOSTS File:
--> %SystemRoot%\System32\drivers\etc\hosts




MBR Check:

+++++ PhysicalDrive0: ST336032 0AS SCSI Disk Device +++++
--- User ---
[MBR] ecf9287ea7bdd8afdc1c0b98027e8326
[BSP] ceb84c3e7b096f62a58a22cb4210973b : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 343297 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive1: ST336032 0AS SCSI Disk Device +++++
--- User ---
[MBR] 3ed1dc7c6dde2239be999727e03c41bb
[BSP] dec9f0908d0564afbcbcc26fa1ab4266 : Empty MBR Code
Partition table:
0 - [ACTIVE] FAT32 (0x0b) [VISIBLE] Offset (sectors): 63 | Size: 7999 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[0]_S_07182013_161740.txt >>
My System SpecsSystem Spec
18 Jul 2013   #18
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run RK again and click the Delete button.
My System SpecsSystem Spec
18 Jul 2013   #19
rkmullins

Windows 7 Ultimate 32bit
 
 

Didn't fix anything except now I do not have any desktop items. Blank screen.
Opening explorer and looking in the desktop folder they are all there, but not showing on the desktop. What the heck???
My System SpecsSystem Spec
18 Jul 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Whats missing ? The Computer icon and Users folder ?
My System SpecsSystem Spec
Reply

 Desktop windows lock up




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