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Windows 7: Soft lockups and strange mouse cursor problem

18 Jul 2013   #1

Windows 7 Ultimate 64 bit
 
 
Soft lockups and strange mouse cursor problem

Hi,

My Windows 7 machine has recently (since earlier today) developed an annoying habit of locking up briefly (3-5 seconds usually) as well as having the mouse cursor disappearing/not defaulting back to the arrow pointer. The lockups don't force me to do a manual restart and it hasn't BSODed yet.

My specs are:

Windows 7 Ultimate 64bit
12 gig DDR3 memory
Intel i7 950 3.07GHz processor
120 gig SSD main drive
NVIDIA GeForce 460 GPU

I ran a rootkit detector that found 2 issues and initially fixed the problem but it has since returned in the last few hours and makes life very difficult. I've updated my GFX driver and checked my SSD/HDD health, which is all ok.

I've run out of ideas and hope someone can help me out!

My System SpecsSystem Spec
.

18 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What program did you use to remove the rootkit and did it create a log afterwords ?
My System SpecsSystem Spec
18 Jul 2013   #3

Windows 7 Ultimate 64 bit
 
 

It was the Sophos Virus Removal Tool and it doesn't appear to create a log.
My System SpecsSystem Spec
.


18 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

This is the location of the log

C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log
My System SpecsSystem Spec
18 Jul 2013   #5

Windows 7 Ultimate 64 bit
 
 

2013-07-18 13:13:00 Sophos Virus Removal Tool version 2.4
2013-07-18 13:13:00 Copyright (c) 2009-2013 Sophos Limited. All rights reserved.

2013-07-18 13:13:00 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2013-07-18 13:13:00 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
2013-07-18 13:13:00 Checking for updates...
2013-07-18 13:13:02 Update progress: proxy server not available
2013-07-18 13:13:07 Option all = no
2013-07-18 13:13:07 Option recurse = yes
2013-07-18 13:13:07 Option archive = no
2013-07-18 13:13:07 Option service = yes
2013-07-18 13:13:07 Option confirm = yes
2013-07-18 13:13:07 Option sxl = yes
2013-07-18 13:13:07 Option max-data-age = 35
2013-07-18 13:13:07 Option EnableSafeClean = yes
2013-07-18 13:13:07 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-18 13:13:07 Component SVRTcli.exe version 2.4
2013-07-18 13:13:07 Component control.dll version 2.4
2013-07-18 13:13:07 Component SVRTservice.exe version 2.4
2013-07-18 13:13:07 Component engine\osdp.dll version 1.44.0.2100
2013-07-18 13:13:07 Component engine\veex.dll version 3.45.0.2100
2013-07-18 13:13:07 Component engine\savi.dll version 7.5.13.2100
2013-07-18 13:13:07 Component rkdisk.dll version 1.5.30.0
2013-07-18 13:13:07 Version info: Product version 2.4
2013-07-18 13:13:07 Version info: Detection engine 3.45.0
2013-07-18 13:13:07 Version info: Detection data 4.91
2013-07-18 13:13:07 Version info: Build date 10/07/2013
2013-07-18 13:13:07 Version info: Data files added 333
2013-07-18 13:13:07 Version info: Last successful update (not yet updated)
2013-07-18 13:13:14 Downloading updates...
2013-07-18 13:13:14 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2013-07-18 13:13:14 Update progress: [I49502] Found supplement SAVIW32 LATEST 4
2013-07-18 13:13:14 Update progress: [I49502] Found supplement IDE492 LATEST
2013-07-18 13:13:14 Update progress: [I49502] Found supplement IDE493 LATEST
2013-07-18 13:13:14 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2013-07-18 13:13:14 Update progress: [I19463] Syncing product SAVIW32 30
2013-07-18 13:13:28 Update progress: [I19463] Syncing product IDE492 222
2013-07-18 13:13:28 Update progress: [I19463] Syncing product IDE493 114
2013-07-18 13:13:28 Installing updates...
2013-07-18 13:13:33 Update successful
2013-07-18 13:13:39 Option all = no
2013-07-18 13:13:39 Option recurse = yes
2013-07-18 13:13:39 Option archive = no
2013-07-18 13:13:39 Option service = yes
2013-07-18 13:13:39 Option confirm = yes
2013-07-18 13:13:39 Option sxl = yes
2013-07-18 13:13:39 Option max-data-age = 35
2013-07-18 13:13:39 Option EnableSafeClean = yes
2013-07-18 13:13:39 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-18 13:13:39 Component SVRTcli.exe version 2.4
2013-07-18 13:13:39 Component control.dll version 2.4
2013-07-18 13:13:39 Component SVRTservice.exe version 2.4
2013-07-18 13:13:39 Component engine\osdp.dll version 1.44.0.2100
2013-07-18 13:13:39 Component engine\veex.dll version 3.45.0.2100
2013-07-18 13:13:39 Component engine\savi.dll version 7.5.13.2100
2013-07-18 13:13:39 Component rkdisk.dll version 1.5.30.0
2013-07-18 13:13:39 Version info: Product version 2.4
2013-07-18 13:13:39 Version info: Detection engine 3.45.0
2013-07-18 13:13:39 Version info: Detection data 4.91G
2013-07-18 13:13:39 Version info: Build date 10/07/2013
2013-07-18 13:13:39 Version info: Data files added 334
2013-07-18 13:13:39 Version info: Last successful update 18/07/2013 13:13:33

2013-07-18 13:30:13 Could not open C:\Boot\BCD
2013-07-18 13:30:28 Could not open C:\hiberfil.sys
2013-07-18 13:30:39 Could not open C:\pagefile.sys
2013-07-18 13:42:57 Could not open C:\System Volume Information\{0eb417cb-ef9c-11e2-9b92-bcaec534bfce}{3808876b-c176-4e48-b7ae-04046e6cc752}
2013-07-18 13:42:57 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2013-07-18 13:42:57 Could not open C:\System Volume Information\{5b968c41-ef9e-11e2-a569-bcaec534bfce}{3808876b-c176-4e48-b7ae-04046e6cc752}
2013-07-18 13:43:06 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Current Session
2013-07-18 13:43:06 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Current Tabs
2013-07-18 13:43:06 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Extension Rules\LOCK
2013-07-18 13:43:06 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Extension State\LOCK
2013-07-18 13:43:07 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\bmnlcjabgnpnenekpadlanbbkooimhnj\LOCK
2013-07-18 13:43:07 Could not open C:\Users\Dan\AppData\Local\Google\Chrome\User Data\Default\Session Storage\LOCK
2013-07-18 13:52:53 >>> Virus 'Mal/Generic-L' found in file C:\Users\Dan\Downloads\Fr.Cry.III.Updte.v104\Fr.Cry.III.Updte.v104\net.fix\ubiorbitapi_r2_loader.dll
2013-07-18 13:52:53 >>> Virus 'Mal/Generic-L' found in file HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2013-07-18 13:56:01 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2013-07-18 13:56:01 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2013-07-18 13:59:32 Could not open C:\Windows\Temp\TMP0000BBFFDDDAAEEF391A873D
2013-07-18 14:02:33 >>> Virus 'Mal/KeyGen-M' found in file D:\$RECYCLE.BIN\S-1-5-21-1713403455-1265810733-2519692852-1001\$R70R5P8.Keygen-BRD\Keygen\Keygen.exe
2013-07-18 14:02:33 >>> Virus 'Mal/KeyGen-M' found in file D:\$RECYCLE.BIN\S-1-5-21-1713403455-1265810733-2519692852-1001\$R70R5P8.Keygen-BRD\Keygen\Keygen.exe
2013-07-18 14:02:33 >>> Virus 'Mal/KeyGen-M' found in file HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2013-07-18 14:11:03 The following items will be cleaned up:
2013-07-18 14:11:03 Mal/Generic-L
2013-07-18 14:11:03 Mal/KeyGen-M
2013-07-18 14:11:42 Threat 'Mal/Generic-L' has been cleaned up.
2013-07-18 14:11:42 File "C:\Users\Dan\Downloads\Fr.Cry.III.Updte.v104\Fr.Cry.III.Updte.v104\net.fix\ubiorbitapi_r2_loader.dl l" belongs to malware 'Mal/Generic-L'.
2013-07-18 14:11:42 File "C:\Users\Dan\Downloads\Fr.Cry.III.Updte.v104\Fr.Cry.III.Updte.v104\net.fix\ubiorbitapi_r2_loader.dl l" has been cleaned up.
2013-07-18 14:11:42 Registry value "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA" belongs to malware 'Mal/Generic-L'.
2013-07-18 14:11:42 Registry value "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA" has been cleaned up.
2013-07-18 14:11:42 Removal successful
2013-07-18 14:11:44 Threat 'Mal/KeyGen-M' has been cleaned up.
2013-07-18 14:11:44 File "D:\$RECYCLE.BIN\S-1-5-21-1713403455-1265810733-2519692852-1001\$R70R5P8.Keygen-BRD\Keygen\Keygen.exe" belongs to malware 'Mal/KeyGen-M'.
2013-07-18 14:11:44 File "D:\$RECYCLE.BIN\S-1-5-21-1713403455-1265810733-2519692852-1001\$R70R5P8.Keygen-BRD\Keygen\Keygen.exe" has been cleaned up.
2013-07-18 14:11:44 Removal successful
2013-07-18 14:11:44 Warning: failed to create SafeClean restore instance (0x80004002).


2013-07-18 14:11:50 Scan completed.
2013-07-18 14:11:50

------------------------------------------------------------

2013-07-18 22:30:13 Sophos Virus Removal Tool version 2.4
2013-07-18 22:30:13 Copyright (c) 2009-2013 Sophos Limited. All rights reserved.

2013-07-18 22:30:13 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2013-07-18 22:30:13 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
2013-07-18 22:30:13 Checking for updates...
2013-07-18 22:30:16 Update progress: proxy server not available
2013-07-18 22:30:18 Option all = no
2013-07-18 22:30:18 Option recurse = yes
2013-07-18 22:30:18 Option archive = no
2013-07-18 22:30:18 Option service = yes
2013-07-18 22:30:18 Option confirm = yes
2013-07-18 22:30:18 Option sxl = yes
2013-07-18 22:30:18 Option max-data-age = 35
2013-07-18 22:30:18 Option EnableSafeClean = yes
2013-07-18 22:30:18 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-18 22:30:18 Component SVRTcli.exe version 2.4
2013-07-18 22:30:18 Component control.dll version 2.4
2013-07-18 22:30:18 Component SVRTservice.exe version 2.4
2013-07-18 22:30:18 Component engine\osdp.dll version 1.44.0.2100
2013-07-18 22:30:18 Component engine\veex.dll version 3.45.0.2100
2013-07-18 22:30:18 Component engine\savi.dll version 7.5.13.2100
2013-07-18 22:30:18 Component rkdisk.dll version 1.5.30.0
2013-07-18 22:30:18 Version info: Product version 2.4
2013-07-18 22:30:18 Version info: Detection engine 3.45.0
2013-07-18 22:30:18 Version info: Detection data 4.91G
2013-07-18 22:30:18 Version info: Build date 10/07/2013
2013-07-18 22:30:18 Version info: Data files added 334
2013-07-18 22:30:18 Version info: Last successful update 18/07/2013 13:13:33
2013-07-18 22:30:19 Downloading updates...
2013-07-18 22:30:19 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2013-07-18 22:30:19 Update progress: [I49502] Found supplement SAVIW32 LATEST 4
2013-07-18 22:30:19 Update progress: [I49502] Found supplement IDE492 LATEST
2013-07-18 22:30:19 Update progress: [I49502] Found supplement IDE493 LATEST
2013-07-18 22:30:19 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2013-07-18 22:30:19 Update progress: [I19463] Syncing product SAVIW32 30
2013-07-18 22:30:19 Update progress: [I19463] Syncing product IDE492 222
2013-07-18 22:30:20 Update progress: [I19463] Syncing product IDE493 117
2013-07-18 22:30:20 Installing updates...
2013-07-18 22:30:20 Update successful
2013-07-18 22:30:24 Option all = no
2013-07-18 22:30:24 Option recurse = yes
2013-07-18 22:30:24 Option archive = no
2013-07-18 22:30:24 Option service = yes
2013-07-18 22:30:24 Option confirm = yes
2013-07-18 22:30:24 Option sxl = yes
2013-07-18 22:30:24 Option max-data-age = 35
2013-07-18 22:30:24 Option EnableSafeClean = yes
2013-07-18 22:30:24 Couldn't apply option 'EnableSafeClean' to the detection engine [0xa004020c].
2013-07-18 22:30:24 Component SVRTcli.exe version 2.4
2013-07-18 22:30:24 Component control.dll version 2.4
2013-07-18 22:30:24 Component SVRTservice.exe version 2.4
2013-07-18 22:30:24 Component engine\osdp.dll version 1.44.0.2100
2013-07-18 22:30:24 Component engine\veex.dll version 3.45.0.2100
2013-07-18 22:30:24 Component engine\savi.dll version 7.5.13.2100
2013-07-18 22:30:24 Component rkdisk.dll version 1.5.30.0
2013-07-18 22:30:24 Version info: Product version 2.4
2013-07-18 22:30:24 Version info: Detection engine 3.45.0
2013-07-18 22:30:24 Version info: Detection data 4.91G
2013-07-18 22:30:24 Version info: Build date 10/07/2013
2013-07-18 22:30:24 Version info: Data files added 337
2013-07-18 22:30:24 Version info: Last successful update 18/07/2013 22:30:20

2013-07-18 22:30:35 Scan completed.
2013-07-18 22:30:35

------------------------------------------------------------
My System SpecsSystem Spec
18 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
18 Jul 2013   #7

Windows 7 Ultimate 64 bit
 
 

There we go


Attached Files
File Type: txt Addition.txt (19.0 KB, 1 views)
File Type: txt FRST.txt (52.9 KB, 1 views)
My System SpecsSystem Spec
18 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I don't see any malicious software . I do recommend removing Daemon Tools Lite and Spybot - Search & Destroy
My System SpecsSystem Spec
18 Jul 2013   #9

Windows 7 Ultimate 64 bit
 
 

What problems could they be causing? Not had any issues with them on a system in the past.

Any other suggestions as to what could be causing the problem?

It has been unusually hot here recently and my case is a little short on ventilation as I can't run all my fans, could overheating cause this?
My System SpecsSystem Spec
18 Jul 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Daemon Tools is known to cause BSODs on Windows 7 . Spybot is an old program that a lot of people don't use .

Download this program

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
Reply

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