problems login screen - "Other User"

Hi,
I have one big problem. yesterday i was having problems with my laptop, Dell XPS 14z. It was going way slow. Dont know why. I did a complete restore to the date that i but it. Everything went fine. But instead of setup screen where i can create username, it shows login screen. where only "Other User" with a blank icon is. I cant login to it. I did the restore 3 times, but the problem is still there. Im stuck. I have read serveral threads on different forums, but they arent for any help because peoples screens it shows Other user and last user loged in. But in my case it only show Other user. please help...

I did that F8 thing. But didnt work. Yes, i used builtin system recovery.

I would get the superior Clean Reinstall - Factory OEM Windows 7 - everything you need is in the blue link.

Since you know Dell Recovery is not working correctly you can delete it's partition along with all others during install to get the cleanest slate. I would first run Dell Diagnostics from it's F12 link, but afterwards if needed you can download and run it from
Dell DIagnostics downoad

gregrocker said:

I would get the superior Clean Reinstall - Factory OEM Windows 7 - everything you need is in the blue link.

Since you know Dell Recovery is not working correctly you can delete it's partition along with all others during install to get the cleanest slate. I would first run Dell Diagnostics from it's F12 link, but afterwards if needed you can download and run it from
Dell DIagnostics downoad

I think i have to do that. But the link u have provided, is the win7 iso english version? I have liscence for the norwegian version.

You can use English if you want.

If you want Norweigan then download the ISO provided in that language, run the eicfg removal tool on it to unlock all versions, then burn to DVD or write to flash stick using the tool provided in Step 2, during install choose only your licensed version on COA sticker.

Ok... Tnx man... Ill try that...

Have Other User on logon screen, Win7 x64 Pro Help remove please.

thanks, dbseven

Delete the User in Control Panel>User Accounts. User Account - Create