can't restart Windows 7, it just resumes & stops on a locked program

dustman · 24 Jul 2013

Hello, all,

I am stumped. I am running Windows 7. I have had very little trouble with it until now. I have Spybot installed on it, and it worked perfectly. Today I ran it and it found 6 threats. I clicked to fix the problems and it said all but 2 could be fixed, and those 2 could be fixed by restarting the computer. It asked if Spybot could check and run at restart. I checked ok. I restarted the computer,and after logging on, nothing appeared but a small Spybot window. It started the scan check, but locked up. I tried to restart and the only thing offered now is "resume Windows', log in, and then the Spybot window is blank. Every time I restart the computer, same thing, blank Spybot window. My desktop doesn't come on, or the start button. I have tried hitting F8 repeatedly on restart, but it doesn't do anything. Any help would be greatly appreciated.

Thank you,

Dustman

cottonball · 24 Jul 2013

dustman,

Try the following, and let's see if this program can do the work for you...

Please plug USB flash drive into a clean computer.
Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Remove when done.

You may want to print these instructions so you can have access to follow
Also, you may want to read them once before you apply them.

Go to the Farbar Recovery Scan Tool Download
Select the 32-bit download.
Save the program to the >> USB flash drive.

Next, plug the flash drive into the problem computer.

Start the computer.

As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Use the arrow keys to select the Repair your computer menu item.
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options menu you get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Select Command Prompt

In the Command window, at the blinking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.
Click the Command window
Type g:\frst.exe, and press: Enter
Note: Replace the drive letter g with the drive letter of your flash drive!
The tool starts and prepares to run. Follow the prompts.
Click Yes to the disclaimer.
Press: Scan

When done, the program saves the FRST.txt report, on the flash drive.

Close Notepad, then, click the Command Prompt window, and type exit, and press: Enter

Back at the System Recovery Options, press: ShutDown.

Remove the USB flash drive from the infected computer, and plug it into the good computer.

Please provide the FRST.txt report, located on the USB flash drive, in your reply.

dustman · 24 Jul 2013

Hello, Cottonball,

I was finally able to get the safe mode screen and fixed the problem.

Thanks for the kind response. I will print and keep it for future reference!

Thanks again,

Dustman