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Windows 7: Windows error: Unknown Publisher on windows files


24 Jul 2013   #1

Windows 7
 
 
Windows error: Unknown Publisher on windows files

Hi guys,

I have a Windows 7 Pro 64bit machine that is constantly coming up with a UAC box stating it doesn't know the publisher when I run windows programs, for example cleanmgr.exe.
I've attached a screen shot of the error message, sorry don't know how to embed the image.
I only get the UAC with windows files not other programs.
Any idea what's wrong?

On a side note, I discovered this when I found I was not able to do the windows updates on this machine, keeps giving me errors. Thinking they might be related.

Sean



Attached Images
 
My System SpecsSystem Spec
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25 Jul 2013   #2

Microsoft Windows 8.1 64-bit Professional
 
 

Hello BSeanD,

Do you have administrator access on your machine?
Also, you can change your UAC settings by following option one from this tutorial. But it is highly recommended to keep UAC enabled, as it is a great security feature.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
25 Jul 2013   #3

Windows 7
 
 

Quote   Quote: Originally Posted by nommy the first View Post
Hello BSeanD,

Do you have administrator access on your machine?
Also, you can change your UAC settings by following option one from this tutorial. But it is highly recommended to keep UAC enabled, as it is a great security feature.


Good luck and keep us posted,
Nommy
Hi Nommy,

Thanks for the reply.
Yes I do have administrator rights on the machine both domain and local. I wont be removing the UAC as it is a work machine.

I just don't understand how Windows doesn't recognise its own files.
My System SpecsSystem Spec
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29 Jul 2013   #4

Windows 7
 
 

As this is the same machine that cannot do updates and is in another state I just can fix it remotely, I need to be onsite. Since that's not going to happen I'm going to have to get someone in to look at it. Hopefully I can get some info to post when they look at it.
My System SpecsSystem Spec
30 Jul 2013   #5

Microsoft Windows 8.1 64-bit Professional
 
 

Hello BSeanD,

I do apologize for my late reply, your posts must have slipped under my radar.

Have you tried doing the SFC /SCANNOW command as described in option two of tis tutorial? If not, please do it three up to five times to make sure that it has fixed all possible errors.

If SFC doesn't fix the updating error, you might want to have a look at this tutorial on how to do a repair install of Windows.
Note: You will not lose any data or programs during a repair install, but it is still good to have backups of all important files.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
30 Jul 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BSeanD View Post
As this is the same machine that cannot do updates and is in another state I just can fix it remotely, I need to be onsite. Since that's not going to happen I'm going to have to get someone in to look at it. Hopefully I can get some info to post when they look at it.
Please forgive me for jumping in here but it looks like you are using "Remote Access" software here? That being so you will find that the UAC on the slave machine will always keep doing this. When I use Team Viewer the person at the other end needs to click the OK on the UAC window as it cannot be done remotely. That's what I find happens anyway! It's just another security aid in Win 7!
My System SpecsSystem Spec
30 Jul 2013   #7

Windows 7
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by BSeanD View Post
As this is the same machine that cannot do updates and is in another state I just can fix it remotely, I need to be onsite. Since that's not going to happen I'm going to have to get someone in to look at it. Hopefully I can get some info to post when they look at it.
Please forgive me for jumping in here but it looks like you are using "Remote Access" software here? That being so you will find that the UAC on the slave machine will always keep doing this. When I use Team Viewer the person at the other end needs to click the OK on the UAC window as it cannot be done remotely. That's what I find happens anyway! It's just another security aid in Win 7!
Hi mitchell65. Thank you for your reply. I too am using Team Viewer but I'm ok with actioning the UAC. My issue here is that windows does not recognise its own program, disk clean etc.
My System SpecsSystem Spec
31 Jul 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

But does the operator of the machine get the same message regarding the program recognition if they access it direct?
My System SpecsSystem Spec
13 Aug 2013   #9

Windows 7
 
 

Just an update. I haven't received this machine yet but will post my findings when I get my hands on it.
My System SpecsSystem Spec
15 Sep 2013   #10

Windows 7
 
 

I've finally got my hands on the PC! I'll run a few tests and then get back to you with my results.
My System SpecsSystem Spec
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 Windows error: Unknown Publisher on windows files




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