Windows freezes after log in- no error messages/codes

VistaKing · 26 Jul 2013

Missing the AdwCleaner log

Willowisatree · 27 Jul 2013

That adware cleaner is just asking me to uninstall my avast. I don't want to uninstall avast as I have already installed trend micro. When I turn on my computer and enter normal mode, I am now receiving a pop up box. It says

Run dll (at top)

There was a problem starting c:\programdata\Malwarebytes\Malwarebytes'Anti-malware]cleanup.dll

The specified module could not be found.

....I uninstalled Malwarebytes and restarted but still received the same message. And it isn't on my start up list. At this point, do you know what might be causing this freezing issue?

VistaKing · 27 Jul 2013

You don't want to uninstall Avast and you don't want to uninstall Trend Micro ? On AdwCleaner click on the Search button and upload the log the log will have R1 in the Name .

Did you try to uncheck the items in the startup tab inside msconfig ?

Willowisatree · 27 Jul 2013

I have already uninstalled trend micro. Whenever I click on the adware cleaner link it just brings up a box with an option to uninstall avast.

Willowisatree · 27 Jul 2013

I did try unchecking some things under msconfig. It did not seem to help and the only start up things are things like the mouse and what is normally there. I don't have any extra programs opening at start up.

VistaKing · 27 Jul 2013

Before you run Adwcleaner . Disable the Avast realtime protection then run AdwCleaner but click on Search so I could see what its trying to delete please .

Willowisatree · 27 Jul 2013

I actually don't know how I would disable the real time protection. None of the shields are on now, something about the computer being in safe mode seems to disable avast shields and the windows security center.

VistaKing · 27 Jul 2013

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop ( Please don't zip the files )

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

Willowisatree · 27 Jul 2013

Here are these files.

VistaKing · 27 Jul 2013

Open Notepad . Inside Notepad paste the highlighted text inside notepad

start
HKLM\...\Runonce: [GrpConv] - grpconv -o [x]
HKCU\...\Run: [AdobeBridge] - [x]
HKLM-x32\...\Run: [] - [x]
SearchScopes: HKLM-x32 - DefaultScope {EEE6C360-6118-11DC-9C72-001320C79847} URL =
SearchScopes: HKCU - DefaultScope {EEE6C360-6118-11DC-9C72-001320C79847} URL =
BHO: No Name - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - No File
BHO: No Name - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - No File
BHO-x32: No Name - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - No File
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - No File
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - No File
Handler-x32: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - No File
Handler-x32: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - No File
FF Extension: No Name - C:\Users\Willow\AppData\Roaming\Mozilla\Firefox\Profiles\kihpewci.default\Extensions\{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}.xpi
FF Extension: No Name - C:\Users\Willow\AppData\Roaming\Mozilla\Firefox\Profiles\kihpewci.default\Extensions\{AE93811A-5C9A-4d34-8462-F7B864FC4696}.xpi
FF HKLM\...\Firefox\Extensions: [{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}] C:\Program Files\Updater By SweetPacks\Firefox
FF HKLM\...\Firefox\Extensions: [{8E9E3331-D360-4f87-8803-52DE43566502}] C:\Program Files\Updater By SweetPacks\Firefox
FF HKLM-x32\...\Firefox\Extensions: [{8E9E3331-D360-4f87-8803-52DE43566502}] C:\Program Files\Updater By SweetPacks\Firefox
C:\Windows\Tasks\SA.DAT
end

Click on File ====> Save As

File Name : Fixlist.txt

Save as type : All Files

Location : Desktop

Click on the [Save] button .

Open the FRST tool again inside Safe Mode with Networking or in normal mode ( if possible) and click on the [Fix] button . Once complete it will create a new log called Fixlog.txt . Upload the new log created in your reply . It should be on the Desktop .