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Windows 7: Unable to open control panel due to windows explorer error

28 Jul 2013   #1
yeskay5

Windows 7 Home Premium 64 bit
 
 
Unable to open control panel due to windows explorer error

Hi,

I have the following problems in my laptop:-

- Unable to control panel. A windows explorer error message flashes every time I try to open control panel.
- Windows firewall doesn't open on start up and manual start up is also not possible
- AVG antivirus icon appears in taskbar but closes once the mouse is scrolled over the same and hence virus updation is not happening.
- I have done scanning using microsoft online scanner but it couldn't detect any malware or virus.
- I tried to open the control panel through run command but failed.
- Also many utilities like disk cleanup, cc cleaner, regedit, msconfig, etc could not be opened. The screen just flashes and goes off when I try to open these utilities.
- Also tried to open the control panel through safe mode and safe mode with networking but failed.
- Sometimes lot of windows update icons appear on taskbar but goes off when mouse is scrolled over them.
- Also system restore is not possible
- SFC and CHKDSK are also done

My system configuration:-

- Hewlett-Packard Compaq Presario CQ61
- Windows7 home premium 64 bit SP1
- 2.20 GHz Intel Core2 Duo

Please help me resolve this issue.

Regards
Subramonian


My System SpecsSystem Spec
.
28 Jul 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place the file onto your desktop

Right click on FSS.exe select

Place a check mark next to the following options
  • ⬜ Internet Services
  • ⬜ Windows Firewall
  • ⬜ System Restore
  • ⬜ Security Center
  • ⬜ Windows Update
  • ⬜ Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Also run

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
28 Jul 2013   #3
yeskay5

Windows 7 Home Premium 64 bit
 
 

Hi,

The FSS.exe and FRST64.exe didn't work in normal mode and hence I scanned the same under Safe Mode with networking mode. The results are attached herewith.


Attached Files
File Type: txt FRST.txt (60.1 KB, 4 views)
File Type: txt Addition.txt (36.8 KB, 1 views)
File Type: txt FSS.txt (3.7 KB, 3 views)
My System SpecsSystem Spec
.

28 Jul 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open notepad . Inside notepad paste the highlighted text below


start
HKCU\...\Run: [] - [x]
HKCU\...\Policies\system: [DisableLockWorkstation] 0
HKCU\...\Policies\system: [DisableChangePassword] 0
ProxyEnable: Internet Explorer proxy is enabled
BHO: No Name - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - No File
BHO-x32: No Name - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-x32: No Name - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - No File
Toolbar: HKCU - No Name - {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
Toolbar: HKCU - No Name - {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
Toolbar: HKCU - No Name - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
Toolbar: HKCU - No Name - {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - No File
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - No File
ShellExecuteHooks-x32: - UPB:{B5A7F190-DDA6-4420-B3BA-52453494E6CD} - No File [ ]
CHR RestoreOnStartup: "hxxp://isearch.babylon.com/?affID=116424&tt=300912_IKAN_4012_2&babsrc=HP_ss&mntrId=7269bbbb000000000000001e645796d1", "hxxp://www.google.com/"
CHR Plugin: ( "name": "",) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\gmdfpnpdmnjaffhcdbobdjpolhpacaem\1.0.5_0\chromeNPAPI.dll No File
CHR Plugin: (npFreeCorder plugin) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpicboiclhmnllnjdcfcffifpoaebgkm\7.0.0.13_0\plugins/npFreeCoder.dll No File
CHR Plugin: (Freemake np-plugin for google chrome) - C:\Users\Kumar\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj\1.0.0_0\npFreemake.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw_1167637.dll No File
2013-07-19 09:50 - 2013-07-19 09:50 - 04188160 _____ C:\Program Files (x86)\GUT53EA.tmp
2013-07-19 09:50 - 2013-07-19 09:50 - 00000000 ____D C:\Program Files (x86)\GUM53E9.tmp
2013-07-18 21:50 - 2013-07-18 21:50 - 04188160 _____ C:\Program Files (x86)\GUTDE1F.tmp
2013-07-18 21:50 - 2013-07-18 21:50 - 00000000 ____D C:\Program Files (x86)\GUMDE1E.tmp
2013-07-18 11:33 - 2013-07-18 11:33 - 04188160 _____ C:\Program Files (x86)\GUT32C.tmp
2013-07-17 16:50 - 2013-07-17 16:50 - 04188160 _____ C:\Program Files (x86)\GUT3EDC.tmp
2013-07-17 10:50 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMC66B.tmp
2013-07-17 10:50 - 2013-07-17 10:50 - 04188160 _____ C:\Program Files (x86)\GUTC66C.tmp
2013-07-16 16:50 - 2013-07-16 16:50 - 00000000 _____ C:\Program Files (x86)\GUMA90A.tmp
2013-07-16 10:55 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMCC54.tmp
2013-07-16 10:55 - 2013-07-16 10:55 - 04188160 _____ C:\Program Files (x86)\GUTCC93.tmp
2013-07-15 15:33 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMB0D8.tmp
2013-07-15 15:33 - 2013-07-15 15:33 - 04188160 _____ C:\Program Files (x86)\GUTB0D9.tmp
2013-07-15 09:33 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUMA17C.tmp
2013-07-15 09:33 - 2013-07-15 09:33 - 04188160 _____ C:\Program Files (x86)\GUTA17D.tmp
2013-07-14 20:33 - 2013-07-14 20:33 - 00000000 ____D C:\Program Files (x86)\GUMDFA4.tmp
2013-07-14 20:33 - 2013-07-14 20:33 - 00000000 _____ C:\Program Files (x86)\GUTDFA5.tmp
2013-07-14 15:33 - 2013-07-14 15:33 - 00000000 _____ C:\Program Files (x86)\GUM891C.tmp
2013-07-14 10:53 - 2013-07-19 07:02 - 00000000 ____D C:\Program Files (x86)\GUM51F8.tmp
2013-07-14 10:53 - 2013-07-14 10:53 - 04188160 _____ C:\Program Files (x86)\GUT51F9.tmp
2013-07-12 14:01 - 2013-07-19 07:01 - 00000000 __SHD C:\Users\Kumar\AppData\Roaming\8eb
2013-07-12 14:01 - 2013-07-19 07:01 - 00000000 __SHD C:\Program Files\91bd
2013-07-12 14:01 - 2013-07-12 14:01 - 00000000 __SHD C:\8fed
2013-06-28 00:49 - 2013-06-28 00:49 - 00000000 ____D C:\e6fafafc5aa160d8e96bdc3523ed20
2013-07-23 11:04 - 2013-07-23 11:04 - 00000000 ____D C:\96ca673e444e93aaefc66dbc5983dd
2013-07-23 10:07 - 2013-06-03 22:52 - 00003376 _____ C:\Windows\System32\Tasks\AmiUpdXp
2013-07-08 22:09 - 2013-05-26 13:27 - 00000396 _____ C:\Users\Kumar\AppData\Roaming\wklnhst.dat
C:\ProgramData\ChgService.exe
cmd: ipconfig /flushdns
end


Click File select Save As
Location : Desktop
File Name: Fixlist.txt
Save as type: All Files

click on Save button

Open FRST.exe click on the [FIX] button. Once completed it will create a log called Fixlog.txt . Restart the PC and upload the Fixlog.txt
My System SpecsSystem Spec
28 Jul 2013   #5
yeskay5

Windows 7 Home Premium 64 bit
 
 

Hi,

Please find attached the file Fixlog.txt


Attached Files
File Type: txt Fixlog.txt (5.0 KB, 1 views)
My System SpecsSystem Spec
29 Jul 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
29 Jul 2013   #7
yeskay5

Windows 7 Home Premium 64 bit
 
 

Hi,

Please find attached the files AdwCleaner[Sn].txt and JRT.txt.


Attached Files
File Type: txt AdwCleaner[S1].txt (11.1 KB, 1 views)
File Type: txt JRT.txt (3.2 KB, 1 views)
My System SpecsSystem Spec
29 Jul 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

How's the computer ?
My System SpecsSystem Spec
29 Jul 2013   #9
yeskay5

Windows 7 Home Premium 64 bit
 
 

Other problems are solved except the control panel.
Am still unable to open the control panel and also the windows firewall. I get the message "Windows explorer has stopped working" when I try to open control panel.
My System SpecsSystem Spec
29 Jul 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download HitManPro

64-Bit Version OS HitmanPro_x64

32-Bit Version OS HitmanPro

Save to the Desktop

Right click on HitmanPro.exe and choose

When HitmanPro opens up click on Settings uncheck Scan for tracking cookies . Click on OK . Then click on the Next button

Click on No, I only want to perform a one-time scan to check this computer on the Setup page . Click Next once done .

Let it scan the PC once its done Click Next

Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer then click Next

Copy and Paste the contents of the Log . Locate in C:\ ProgramData\Hitman Pro\Logs
My System SpecsSystem Spec
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