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Windows 7: Error 5: Access is denied.

02 Aug 2013   #1
Adam99

Windows 7 Professional x64
 
 
Error 5: Access is denied.

Hello, I have been getting Error 5: Access denied for a few days. I cannot install new programs; this error will always just pop up.

I've scanned for viruses (a lot showed up, but were cleaned. My AV is Comodo.), tried a System Restore, but all my restore points are gone except for the ones today, using the built in administrator account, using the "Run as administrator" option, and making a new account. Nothing has worked.


My System SpecsSystem Spec
.
02 Aug 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
02 Aug 2013   #3
Adam99

Windows 7 Professional x64
 
 

Here they are.


Attached Files
File Type: txt FRST.txt (35.2 KB, 8 views)
File Type: txt Addition.txt (27.2 KB, 3 views)
My System SpecsSystem Spec
.

02 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

Run Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
My System SpecsSystem Spec
02 Aug 2013   #5
Adam99

Windows 7 Professional x64
 
 

JWT didn't have any .txt log, but the others did.

Malwarebytes:
Malwarebytes Anti-Malware 1.75.0.1300
Malwarebytes : Free anti-malware download

Database version: v2013.08.03.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
Adam Dajani :: ADAMDAJANI-PC [administrator]

8/2/2013 8:49:22 PM
mbam-log-2013-08-02 (20-49-22).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 489402
Time elapsed: 23 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\ProgramData\COMODO\Cis\Quarantine\data\{BA54EAC2-969A-4801-A45F-4BA8133154B1} (PUP.Optional.OptChrome.A) -> Quarantined and deleted successfully.

(end)


Attached Files
File Type: txt AdwCleaner[S2].txt (26.5 KB, 2 views)
My System SpecsSystem Spec
02 Aug 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

<==== Download Link


<==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
02 Aug 2013   #7
Adam99

Windows 7 Professional x64
 
 

All I scanned was the registry tab, was I supposed to do the others?


Attached Files
File Type: txt RKreport[0]_D_08022013_213415.txt (2.6 KB, 6 views)
My System SpecsSystem Spec
02 Aug 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

On
Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.


On or
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on choose on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
My System SpecsSystem Spec
03 Aug 2013   #9
Adam99

Windows 7 Professional x64
 
 

It seems to be fixed. Thank you.
My System SpecsSystem Spec
04 Nov 2013   #10
fr0zen

Windows Home Premium 32bit
 
 

Hey man can you help me please ? here is my report


Attached Files
File Type: txt RKreport[0]_S_11042013_230324.txt (7.2 KB, 0 views)
My System SpecsSystem Spec
Reply

 Error 5: Access is denied.




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