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Windows 7: Help and Support can't go online.

09 Aug 2013   #1
Lefteris

Windows 7 Ultimate x64
 
 
Help and Support can't go online.

Hi

Windows Help and Support can't connect online for Help. Offline works.
Even if I go in the bottom right corner and select Get online Help, it never connects.
I have sometime to use it but I remember it worked quite a while ago.
I tried sfc scan but didn't help.
Do you have any suggestions?

Thanks


My System SpecsSystem Spec
.
09 Aug 2013   #2
andrew129260

Windows 10 Pro
 
 

Can you access the internet normally? Do you maybe have a firewall that is blocking this?
My System SpecsSystem Spec
09 Aug 2013   #3
Lefteris

Windows 7 Ultimate x64
 
 

Internet works ok. I tried also with all firewall/av off and still same thing. Nothing blocks it.
My System SpecsSystem Spec
.

09 Aug 2013   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual

Safe mode and with networking,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
My System SpecsSystem Spec
09 Aug 2013   #5
Lefteris

Windows 7 Ultimate x64
 
 

Then? How does that help?
My System SpecsSystem Spec
09 Aug 2013   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Sorry I don't know who your replying to ?
Safe mode with networking only loads a minimal set of drivers and applications/ designed for infected systems.
The (power drain) is for highly effected systems.
My System SpecsSystem Spec
09 Aug 2013   #7
indianacarnie

 

Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you? I'm assuming this is temporary but have you been to MS's Fixit center? Heres a link : http://support.microsoft.com/fixit/
My System SpecsSystem Spec
09 Aug 2013   #8
Lefteris

Windows 7 Ultimate x64
 
 

@ThrashZone , I replied to you. I see no relevance in the solution you offer. Thanks anyway. My system isnt infected.
@indiacarnie, I just found out. If others have this too, maybe its MS server then.
My System SpecsSystem Spec
09 Aug 2013   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you?
That's a good point,
If you can't get an internet connection with safe mode with networking I'd also suspect an isp problem.
Cheers for jumping to the next trouble shooting step
My System SpecsSystem Spec
09 Aug 2013   #10
Lefteris

Windows 7 Ultimate x64
 
 

@indiacarnie i went to fixit site, no solution.
@ThrashZone My isp and internet works fine.
My System SpecsSystem Spec
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 Help and Support can't go online.




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