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Windows 7: Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi...

12 Aug 2013   #1
mcnamakj

Windows 7 Home Premium x64
 
 
Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi...

I recently installed 7-zip, and downloaded a few other things, and now when I right click on files, the error message

There was a problem starting
C:\users\owner\appdata\local\tmp\stpraxi\serohnp\wow.dll
The specified module could not be found.

appears. It also crashes windows explorer in occasion. I see many others have had this problem, and everyone seems to have a slightly different fix. I should also note I do not have any virus protection or anything of the sort right now.

Thanks for reading.


My System SpecsSystem Spec
.
12 Aug 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
12 Aug 2013   #3
mcnamakj

Windows 7 Home Premium x64
 
 

I also forgot to mention that i did a system restore to three days ago, and that did not fix the problem. I ran the program as you said, and the files are attached.


Attached Files
File Type: txt FRST.txt (28.1 KB, 2 views)
File Type: txt Addition.txt (25.8 KB, 1 views)
My System SpecsSystem Spec
.

12 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open Notepad . Inside Notepad paste the highlighted text below


start
(Ask) C:\Program Files (x86)\Ask.com\Updater\Updater.exe
HKCR\...409d6c4515e9\InprocServer32: [Default-shell32] C:\Users\Owner\AppData\Local\Temp\stpraxi\serohnp\wow64.dll ATTENTION! ====> ZeroAccess?
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [ApnUpdater] - C:\Program Files (x86)\Ask.com\Updater\Updater.exe [1561768 2012-05-04] (Ask)
2013-08-12 20:29 - 2009-07-14 01:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
C:\Users\Owner\jagex_cl_runescape_LIVE.dat
C:\Users\Owner\random.dat
end


Click on File select Save As

Save To : Desktop

File Name : Fixlist.txt

Save as type : All Files

Click on Save button . Close Notepad

Open FRST64.exe and click on [Fix] button . Once done it will create a new log called Fixlog.txt . Upload the log

Then run

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
12 Aug 2013   #5
mcnamakj

Windows 7 Home Premium x64
 
 

Here is the fixlog


Attached Files
File Type: txt Fixlog.txt (821 Bytes, 1 views)
My System SpecsSystem Spec
12 Aug 2013   #6
mcnamakj

Windows 7 Home Premium x64
 
 

I should also note that the right click problem has been fixed. seemingly at least. should i still run the adware cleaner?
My System SpecsSystem Spec
12 Aug 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Yes run both of those AdwCleaner and Junkware
My System SpecsSystem Spec
12 Aug 2013   #8
mcnamakj

Windows 7 Home Premium x64
 
 

Here is the adware log


Attached Files
File Type: txt AdwCleaner[S1].txt (4.9 KB, 1 views)
My System SpecsSystem Spec
12 Aug 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Junkware Removal Tool then run Malwarebytes

Run Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.

Log looks like this : mbam-log-yyyy-mm-dd

Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
My System SpecsSystem Spec
12 Aug 2013   #10
mcnamakj

Windows 7 Home Premium x64
 
 

And here is the JRT log. Thank you so much for the help. This is a life saver.


Attached Files
File Type: txt JRT.txt (1.6 KB, 1 views)
My System SpecsSystem Spec
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