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Windows 7: Windows 7 explorer keeps crashing

02 Sep 2013   #1
iliicho1

Windows 7 Ultimate x64
 
 
Windows 7 explorer keeps crashing

Hello!
My Windows Explorer suddenly started crashing everytime I logged in. I tried running it through Task Manager > Run > explorer.exe, but it crashed again. The same thing happens in Safe Mode too. Here are the details about the crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4940
Fault Module Timestamp: 4ca2b4dd
Exception Code: c0000005
Exception Offset: 00000000000875a3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1026
Additional Information 1: 083f
Additional Information 2: 083fb60c77d29dbffbfe4444cf153111
Additional Information 3: b067
Additional Information 4: b067c0370dadb640d921a963ce54caf7


My System SpecsSystem Spec
.
02 Sep 2013   #2
archer

Windows 7 ultimate x64
 
 

Hi iiliicho1, Welcome to Sevenforums.

Try Clean Boot
If the issue existed in Safe Mode perform Clean Boot troubleshooting to find the root cause of the issue:
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission.
If you are prompted for an administrator password or for a confirmation, type the
password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

If the issue is resolved check which third party is causing the problem, referring the link given below:
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

8. Also you need to uninstall and reinstall the problem software on your computer.
Reset the computer to start as usual
9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.
11. When you are prompted to restart the computer, click Restart.

Keep us posted.
My System SpecsSystem Spec
02 Sep 2013   #3
andrew129260

Windows 10 Pro
 
 

He tried safe mode, so a clean boot will not do anything unfortunately archer, as safe mode would do a clean boot.

@OP
You could try safe mode with command prompt and run SFC /SCANNOW Command - System File Checker
Maybe you should try a Repair Install
My System SpecsSystem Spec
.

02 Sep 2013   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

My System SpecsSystem Spec
Reply

 Windows 7 explorer keeps crashing




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