Windows 7 explorer keeps crashing


  1. iliicho1
    Posts : 1
    Windows 7 Ultimate x64
       New #1

    Windows 7 explorer keeps crashing


    Hello!
    My Windows Explorer suddenly started crashing everytime I logged in. I tried running it through Task Manager > Run > explorer.exe, but it crashed again. The same thing happens in Safe Mode too. Here are the details about the crash:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.4940
    Fault Module Timestamp: 4ca2b4dd
    Exception Code: c0000005
    Exception Offset: 00000000000875a3
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1026
    Additional Information 1: 083f
    Additional Information 2: 083fb60c77d29dbffbfe4444cf153111
    Additional Information 3: b067
    Additional Information 4: b067c0370dadb640d921a963ce54caf7
      My Computer
    Quote Quote

  3. archer
    Posts : 7,379
    Windows 7 ultimate x64
       New #2

    Hi iiliicho1, Welcome to Sevenforums.

    Try Clean Boot
    If the issue existed in Safe Mode perform Clean Boot troubleshooting to find the root cause of the issue:
    1. Click Start, type msconfig in the Start Search box, and then press ENTER.
    User Account Control permission.
    If you are prompted for an administrator password or for a confirmation, type the
    password, Or click Continue.
    2. On the General tab, click Selective Startup.
    3. Under Selective Startup, click to clear the Load Startup items check box.
    4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
    5. Click OK.
    6. When you are prompted, click Restart.
    7. After the computer starts, check whether the problem is resolved.

    If the issue is resolved check which third party is causing the problem, referring the link given below:
    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    8. Also you need to uninstall and reinstall the problem software on your computer.
    Reset the computer to start as usual
    9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
    Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
    10. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.
    11. When you are prompted to restart the computer, click Restart.

    Keep us posted.
      My Computer
    Quote Quote

  4. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #3

    He tried safe mode, so a clean boot will not do anything unfortunately archer, as safe mode would do a clean boot.

    @OP
    You could try safe mode with command prompt and run SFC /SCANNOW Command - System File Checker
    Maybe you should try a Repair Install
      My Computer
    Quote Quote

  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    A couple of interesting searches came up,
    Faulting application name: Explorer.EXE, version: 6.1.7601.17567

    Faulting application name: w3wp.exe, Faulting module name: MSVCR80.dll

    Also this one,
    Troubleshooting Explorer.exe Crashing Issues
      My Computer
    Quote Quote

 

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