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Windows 7: Microsoft help and support

02 Sep 2013   #1
Herm61

Windows 7 Home Premium (x64) Service Pack 1
 
 
Microsoft help and support

How can I get Microsoft help and support instead of that for HP Magic Canvas which I get now?


My System SpecsSystem Spec
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02 Sep 2013   #2
Tomb27

Windows 7 x64 Professional
 
 

What are you 'clicking' to get the support but actually getting HP Magic Canvas?
My System SpecsSystem Spec
02 Sep 2013   #3
Brink

64-bit Windows 10 Pro
 
 

Hello Herm,

If you like, you could use the "Windows Help and Support" shortcut below to make it easier to use.

Windows Help and Support Shortcut - Create

Hope this helps,
Shawn
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02 Sep 2013   #4
Herm61

Windows 7 Home Premium (x64) Service Pack 1
 
 

No matter what I do (even use the shortcut) help for HP Magic Canvas comes up
My System SpecsSystem Spec
02 Sep 2013   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Just curious, what is listed as default for .hlp files when you check here,

Control Panel\All Control Panel Items\Default Programs\Set Associations

Microsoft help and support-help.jpg


My System SpecsSystem Spec
02 Sep 2013   #6
Brink

64-bit Windows 10 Pro
 
 

Herm,

In addition, see if you have the "C:\Windows\winhlp32.exe" file to open Windows Help and Support.

If you like, downloading and merging the .reg file for the listed hlp option in the tutorial below will restore the default Help associations that Derek posted above for you automatically.

Default File Type Associations - Restore
My System SpecsSystem Spec
02 Sep 2013   #7
andrew129260

Windows 10 Pro
 
 

Ideally you could always follow this tutorial and get a perfect install of windows without any bloatware. Making your system a lot more stable and faster. Also making it work like you expect without all the HP junk.

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
02 Sep 2013   #8
Herm61

Windows 7 Home Premium (x64) Service Pack 1
 
 

Quote   Quote: Originally Posted by derekimo View Post
Just curious, what is listed as default for .hlp files when you check here,

Control Panel\All Control Panel Items\Default Programs\Set Associations

Attachment 284301
I see no .hlp files listed in asociations
My System SpecsSystem Spec
02 Sep 2013   #9
Brink

64-bit Windows 10 Pro
 
 

How about with what I posted above?
My System SpecsSystem Spec
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