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Windows 7: Suddenly no sound, no microphone & video issues

25 Oct 2013   #11
123aula

Windows 7 64 bit
 
 

I think I have R505CA (that's all I can glean from the small sticker on the back of the computer) - is there somewhere else I can look? I did update the sound driver at the start, when I thought the issue was Skype turning off the sound; that clearly hasn't worked. Though maybe I have to update something else? Or how do I know if it's up to date?


My System SpecsSystem Spec
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25 Oct 2013   #12
YoYo155

Windows 10
 
 

We can get the information needed via the MSINFO32 file .

Please upload the MSINFO32 file;

Start> Run> Type MSINFO32 then hit [Enter].
In MSINFO32 go to, File> Save> name it your user-name and upload.
My System SpecsSystem Spec
25 Oct 2013   #13
123aula

Windows 7 64 bit
 
 

Thanks for the simple instructions! It saved it as an 'nfo' file, which I'm told is an invalid file when I try to upload it via here... can I change the file's format when I save it? Or have I saved the wrong file?
My System SpecsSystem Spec
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25 Oct 2013   #14
YoYo155

Windows 10
 
 

No sorry I should have been more specific.
Once the file is saved (.nfo is correct) right click it and choose Sent toCompressed (zipped) folder.
My System SpecsSystem Spec
25 Oct 2013   #15
123aula

Windows 7 64 bit
 
 

That menu option doesn't come up (I can send it to Format Factory, Skype or DVD RW drive)...
My System SpecsSystem Spec
25 Oct 2013   #16
YoYo155

Windows 10
 
 

That's odd.
In that case download WinRAR and use it to compress the file.
My System SpecsSystem Spec
25 Oct 2013   #17
123aula

Windows 7 64 bit
 
 

Right, ok. How's this? I'm not sure if it's attached or not... yeah it is!


Attached Files
File Type: rar 123Aula.rar (44.7 KB, 1 views)
My System SpecsSystem Spec
25 Oct 2013   #18
123aula

Windows 7 64 bit
 
 

Sorry but have to dash off (won't be able to come online until Sunday). Thank you so much for your (patient) help so far
My System SpecsSystem Spec
25 Oct 2013   #19
YoYo155

Windows 10
 
 

Thanks .

Your system model is actually K56CA, I thought you should know .
As for the driver, the latest one from from Realtek is version 6.0.1.6873
where the one currently installed is 6.0.1.6728 not terribly off so I don't think it's the issue.

I think the issue is that the either the OS or the Realtek "forgets" the about the default
playback device upon a reboot.
Code:
c:\program files\realtek\audio\hda\ravcpl64.exe
Please upload a screenshot of the sound utility > Playback tab.

Start → type Sound (it should be the first result under the Control Panel results).

Suddenly no sound, no microphone & video issues-sound.png


*I understand take your time .


My System SpecsSystem Spec
28 Oct 2013   #20
123aula

Windows 7 64 bit
 
 

Ok (having learned how to take a screenshot), here it is. Does this explain the 'forgetting'?


Attached Files
File Type: pdf Screenshot.pdf (166.7 KB, 2 views)
My System SpecsSystem Spec
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 Suddenly no sound, no microphone & video issues




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