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Windows 7: Suddenly no sound, no microphone & video issues

04 Sep 2013   #1
123aula

Windows 7 64 bit
 
 
Suddenly no sound, no microphone & video issues

I suddenly have no sound, the microphone doesn't work and videos won't play online (youtube, etc.). I found out while trying to Skype that there was no sound and the microphone doesn't work anymore (Viber also doesn't work and neither does the call function via Facebook). I have used Skype before on this computer and it worked fine then. All the devices (drivers) are working properly (no yellow exclamation marks of doom) and I haven't changed any settings that I know of. What on earth is going on? I can't even listen to any music! (and yes, I did check that the volume is up).


My System SpecsSystem Spec
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04 Sep 2013   #2
fireberd

Windows 10 64 bit
 
 

First suggestion, as it worked previously and now does not, is to use the System Restore function and restore it back to an available restore date when it did work.

System Restore can be accessed from Start/Programs/Accessories/System Tools.

System restore will not delete any user data or e-mails, but any programs or updates installed after the restore date will have to be reinstalled. Same way any programs uninstalled will have to be uninstalled again.
My System SpecsSystem Spec
04 Sep 2013   #3
123aula

Windows 7 64 bit
 
 

Thanks for the suggestion but nothing's changed, even after a System Restore. What else can I do?
My System SpecsSystem Spec
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04 Sep 2013   #4
fireberd

Windows 10 64 bit
 
 

Go to the Device Manager, RIGHT click on the entry for your PC sound device and then LEFT click "Uninstall" DO NOT check the box to uninstall the drivers. Then restart the PC and when Windows starts it will detect and reinstall the sound. This will fix any Windows sound corruptions, and also fixes varied sound problems.

Is the "R505A" the correct model number? I can't find that on either the US or Australia ASUS site.
My System SpecsSystem Spec
05 Sep 2013   #5
123aula

Windows 7 64 bit
 
 

Thank you so much, that worked!! The model number is actually R505C (will change that in my details).
My System SpecsSystem Spec
05 Sep 2013   #6
fireberd

Windows 10 64 bit
 
 

Great, glad I could help.
My System SpecsSystem Spec
11 Sep 2013   #7
123aula

Windows 7 64 bit
 
 

Your suggestion, fireberd, did work - except that suddenly everything went silent again yesterday (I only noticed because I wanted to watch a video): I did the same thing you suggested above and it worked again. My question is: why does this keep happening? I've only been using my computer for routine stuff (email, word docs, Firefox, Solitaire to stave of the madness, etc.)
My System SpecsSystem Spec
11 Sep 2013   #8
fireberd

Windows 10 64 bit
 
 

It sounds like some program, maybe Skype, is not releasing the sound after its finished with it.

Look at what you have running or ran and try to determine if one of them is causing it.

Do you have an HDMI port on the model? and if you do, is the an HDMI cable attached (If there is, the PC will default to the HDMI for audio rather than the "Speakers" (PC sound chip).
My System SpecsSystem Spec
25 Oct 2013   #9
123aula

Windows 7 64 bit
 
 

I'm still having the same problem - if I uninstall the sound driver, restart computer, let it reinstall the driver, the sound works. But as soon as I turn the computer off again, I have no sound until I repeat the above steps. I'm not using any programs that deal specifically with sound (last time I had the following open: Thunderbird, Firefox, Open Office). Could it be VLC that turns it off? It's how I've been checking if the sound works - by playing a video through VLC.
My System SpecsSystem Spec
25 Oct 2013   #10
YoYo155

Windows 10
 
 

Can you specify which model you have exactly?
Asus's website lists three models, R505CA / R505CB / R505CM.

Did you try to update the driver from the support website?
My System SpecsSystem Spec
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 Suddenly no sound, no microphone & video issues




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