0xc00000e9 error message

farhadi · 03 Sep 2013

I have laptop in which I receive 0xc00000e9 error message and I can not start Windows. First I suspected that there is some problem in my hard drive. By the way it was not starting in Save Mode or Last Known Good Configuration. So I decided to format hard drive. After formatting it on another pc I connected hard drive back to laptop and tried to install Windows 7. But I still get the same error message. I even connected brand new hard drive and still get this error message. What may be the reason? Any suggestions? Please, help me.

Error message is like that:

Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

YoYo155 · 03 Sep 2013

It appears you have tried nearly everything but taking RAM modules out and running the PC with the bear-minimum.
Fill out your system specs here:

System Info - See Your System Specs

farhadi · 03 Sep 2013

You mean taking out all RAM units and running laptop without RAM?

YoYo155 · 03 Sep 2013

farhadi said:

You mean taking out all RAM units and running laptop without RAM?

No, using only one module at a time.
If you will update your system specs it will be helpful :) .

farhadi · 03 Sep 2013

It has just one 2Gb RAM.
Laptop Model is HP Pavilion dv3-4045eo. Product ID: WS585EA#UUW.
I can not show you system info cause I have no Windows on this laptop :)

farhadi · 03 Sep 2013

Hard drive is brand new.

YoYo155 · 03 Sep 2013

You could first try a different slot, then if that doesn't do it
then you can test the RAM following this tutorial:

RAM - Test with Memtest86+

let us know!

farhadi · 03 Sep 2013

I have changed the slot of RAM and entered into BIOS. Inside BIOS there is a bilt-in Memory test which passes without error. To be sure for 100% that RAM works fine I will test it with your software too and let you know the result.

farhadi · 03 Sep 2013

RAM test passed. What else may be the reason of 0xc00000e9 error message?

YoYo155 · 03 Sep 2013

You obviously didn't follow the tutorial, as it reads the test needs to be left running for 7 consecutive passes
or until errors are found, if were found you would have said so.

Non the less, even brand new drives could be DOA (dead on arrival).
What hard drive is it?
Is it an SSD?

Warning

The following steps should not performed on an SSD!

Testing the HDD:

Perform a Disk Check | Disk Check
Then Post the results following | THIS METHOD
Download SeaTools for Windows if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.