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Windows 7: A problem caused the program to stop working.....

06 Sep 2013   #11
gregrocker

 

What I would do is uninstall the programs associated with the errors and find better which won't cause you as much problems. It's commendable that you want to use legal software so we can help you do this if you like.

What is the need for QMP? I've never seen any need for any other than the recommended WMP, QT and/or VLC. To be honest with you, most of these players are offered by dodgy sites as a way to sneak in spyware packages past security controls. So that tends to color our response in a way you may not have understood. When cleaning up infected PC's we often see installed several toolbars and search services which are always spyware, but when another player is there it tends to ratchet up the infection response.

Once you've uninstalled any erroring or unknown software in Control Panel, I would run SFC to check System files, establish a Clean Boot, check your Browser Add-ons and Search to remove all but Flash and Google, install and run a full scan with Malwarebytes and SuperAntiSpyware, all linked in Troubleshooting Win7. The rest of those steps wil also assure your install is gone over closely. If you want to report back results on each we may have other steps.


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07 Sep 2013   #12
robmir

windows 7 ultimate 64 bit
 
 

hi there
thank you gusy for your help.
I have reinstalled today new windows 7 again and seems no problem , but I had a 2 bsod ( in zip fime in attachment)

the system works ok and hopefully everything will be ok..

Can you please advise what causes this bsod ?


Attached Files
File Type: zip Minidump.zip (26.0 KB, 4 views)
My System SpecsSystem Spec
07 Sep 2013   #13
gregrocker

 

Make sure you stuck closely with the steps in Clean Reinstall OEM so we know you have a perfect baseline install. In particular did you enable Automatically get device drivers and then run all rounds of Important and Optional Windows Updates to completion? Then did you import any missing drivers from the OEM Support Downloads webpage?

What time frame did the BSOD occur, before or after Updates, or a certain program was installed? This is why it says in the tutorial to sequence the install so that you can pinpoint any Update or Program install that causes performance issues.
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07 Sep 2013   #14
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by robmir View Post
hi there
thank you gusy for your help.
I have reinstalled today new windows 7 again and seems no problem , but I had a 2 bsod ( in zip fime in attachment)

the system works ok and hopefully everything will be ok..

Can you please advise what causes this bsod ?
There is a single dump file in there, pointing to csrss.exe as the culprit, since this is a clean install

please follow the instructions here,

Dump Files - Configure Windows to Create on BSOD

Choosing the grab all button, wait for it to finish, upload the contents back here for the experts to analyze.
My System SpecsSystem Spec
07 Sep 2013   #15
x BlueRobot

 

Quote   Quote: Originally Posted by gregrocker View Post
What time frame did the BSOD occur, before or after Updates, or a certain program was installed? This is why it says in the tutorial to sequence the install so that you can pinpoint any Update or Program install that causes performance issues.
Code:
0: kd> vertarget
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Machine Name:
Kernel base = 0xfffff800`02e54000 PsLoadedModuleList = 0xfffff800`030976d0
Debug session time: Sat Sep  7 15:54:39.540 2013 (UTC + 1:00)
System Uptime: 0 days 0:00:34.555
I'm not sure if that was before or after installing the updates?
My System SpecsSystem Spec
07 Sep 2013   #16
BlueGuy

W7 Ultimate 32-bit
 
 

Just FYI....
Quintessential Media Player is listed at the only two utility sites I trust, Majorgeeks and SourceForge, downloaded 63390 times at MG with a rating of 4 out of five, however it is old, last date February 2009 and may pre-date Service Pack one. As well, utilities one gets at PortableApps are optimised by Haler and his crew. Since the advent of VLC though and it's ongoing support, I rely on that. Just my $.02 without actually seeing the machine.
Not that I'm trying to promote PA, its' just that s/w looked/compiled at by more than one tends to have fewer issues.
My System SpecsSystem Spec
07 Sep 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by robmir View Post
hi there
thank you gusy for your help.
I have reinstalled today new windows 7 again and seems no problem , but I had a 2 bsod ( in zip fime in attachment)

the system works ok and hopefully everything will be ok..

Can you please advise what causes this bsod ?
A stop 0xF4 is basically a Storage device related error. Upload your MSINFO32.nfo file to get more info about it.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
And try to update the firmware of your SSD. RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, flash cards, SSD at Crucial.com
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8009c0ea30, fffffa8009c0ed10, fffff800031d00d0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
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 A problem caused the program to stop working.....




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