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Windows 7: A problem caused the program to stop working.....


06 Sep 2013   #1

windows 7 ultimate 64 bit
 
 
A problem caused the program to stop working.....

Hello

Could you please guys help me with this ?

I reinstalled twice fresh windows 7 install to get rid off this problem , but couldn't.I switch programs on , then after 10-15 sec says " A problem caused the program to stop working" .... and it shuted down the softwares, but pC still works fine , no BSOD whatsoever...

I think I have did as it suppose do be done with my system...All drivers installed in proper way.. Windows 7 ultimate 64 bit, all drivers up to date ....

I include errors and couple of warnings below

Code:
Faulting application name: QMPlayer.exe, version: 5.0.0.121, time stamp: 0x499ce5ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07350048
Faulting process id: 0x15fc
Faulting application start time: 0x01ceaadb845ebb8c
Faulting application path: C:\Program Files (x86)\Quintessential Media Player\QMPlayer.exe
Faulting module path: unknown
Report Id: d4c9bca7-16ce-11e3-b8e4-0026832c2253
=============================================

The Apache service named  reported the following error:
>>>  httpd.exe: Could not reliably determine the server's fully qualified  domain name, using 169.254.41.81 for ServerName     .

===============================================

The  program setup.exe version 14.0.4755.1000 stopped interacting with  Windows and was closed. To see if more information about the problem is  available, check the problem history in the Action Center control panel.
 Process ID: 1910
 Start Time: 01ceaa85f92ff8f9
 Termination Time: 8
 Application Path: H:\03.04.2013\Office x86 SP1 + updates\setup.exe
 Report Id: 
================================================================

Activation  context generation failed for  "H:\new_PC_backup\robmir\Downloads\SoftonicDownloader_for_imageshack-uploader.exe".Error  in manifest or policy file "" on line . A component version required by  the application conflicts with another component version already  active. Conflicting components are:. Component 1:  C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.  Component 2:  C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
=======================================================

The  program setup.exe version 14.0.4755.1000 stopped interacting with  Windows and was closed. To see if more information about the problem is  available, check the problem history in the Action Center control panel.
 Process ID: 1910
 Start Time: 01ceaa85f92ff8f9
 Termination Time: 8
 Application Path: H:\03.04.2013\Office x86 SP1 + updates\setup.exe
 Report Id: 
=============================================================================

Faulting application name: QMPlayer.exe, version: 5.0.0.121, time stamp: 0x499ce5ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07350048
Faulting process id: 0x15fc
Faulting application start time: 0x01ceaadb845ebb8c
Faulting application path: C:\Program Files (x86)\Quintessential Media Player\QMPlayer.exe
Faulting module path: unknown
Report Id: d4c9bca7-16ce-11e3-b8e4-0026832c2253
===============================================

And couple of warnings below :
=================================================

Windows  detected your registry file is still in use by other applications or  services. The file will be unloaded now. The applications or services  that hold your registry file may not function properly afterwards.  

 DETAIL - 
 1 user registry handles leaked from \Registry\User\S-1-5-21-3310116943-4009713864-2203731938-1000:
Process  3512 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has opened  key  \REGISTRY\USER\S-1-5-21-3310116943-4009713864-2203731938-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts

=============================================================
Updates  to the IIS metabase were aborted because IIS is either not installed or  is disabled on this machine. To configure ASP.NET to run in IIS, please  install or enable IIS and re-register ASP.NET using aspnet_regiis.exe  /i.
============================================================



My System SpecsSystem Spec
.

06 Sep 2013   #2
Microsoft MVP

 

What is QMP and why are you using it? I sounds like the kind of dodgy player that sneaks viruses onto the PC. I would only use WMP, QT, or for codecs they won't play use VLC open-source. These are the most highly regarded players.

When you say you've reinstalled repeatedly, how close did you come to a perfect install which is the same as for Clean Reinstall - Factory OEM Windows 7 Did you boot the installer to delete all partitions during install, the most basic step to getting a clean reinstall? If you're reinstall didn't measure up to the one in the link I'd redo it and stick with the tools and methods which work written there which work best for Windows 7,.
My System SpecsSystem Spec
06 Sep 2013   #3

windows 7 ultimate 64 bit
 
 

Hi thanks for quick response

Where did you get the info that QMP is a doggy player with nasty viruses ????

yes, clean install means formatting my SSD and do CLEAN install !

By the way Ashampoo Photo commander 11 crashes too..Do I have to use Adobe Photoshop in this case ?
My System SpecsSystem Spec
.


06 Sep 2013   #4
Microsoft MVP

 

Likewise no one here recommends Ashampoo anything. It is the very worst crapware.

Formatting is a tiny step which would perform itself if you forget and does not describe the process I linked for you which is about Best Practices for what works best with Windows 7, based on tens of thousands of installs we've helped with here making us the top tech forums on the web.

But now we have a better idea of where you're coming from.

Where did you get Windows 7 Ultimate and how is it activated?
My System SpecsSystem Spec
06 Sep 2013   #5

windows 7 ultimate 64 bit
 
 

Well,I am curious, when yo say " We have now better idea"..What you mean We ??? Who ? You ? Your friends ? All supporters in this forum ? Whole workers of Microsoft or USA ?

Windows 7 ultimate 64 bit, box version with 2 cds, ( not a Chinese fake copy ) activated on-line by Microsoft and I use this system for 2 year snow ?
I don't need really copy and burn ISO disks, if I have a genuine windows 7 in front of me, which I bought from Microsoft authorised dealer...
And never had any problem before.. Is that enough info regarding the sytem ?
I dont want to do clean install. , as I said I already did it...I never back up any files, just formatted the SSD and did clean install...
Is there any option advising me , what you can recognize the problem in errors, I included ?
I think that installing again new windows its not a option for me...
My System SpecsSystem Spec
06 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

These errors indicate a significant issue with the underlying installation:

Code:
Activation context generation failed for "H:\new_PC_backup\robmir\Downloads\SoftonicDownloader_for_imageshack-uploader.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest. Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Code:
\Registry\User\S-1-5-21-3310116943-4009713864-2203731938-1000:
Process 3512 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has opened key \REGISTRY\USER\S-1-5-21-3310116943-4009713864-2203731938-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Please do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the results of the tool here in your next reply
My System SpecsSystem Spec
06 Sep 2013   #7

windows 7 ultimate 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2CVY9-38KQJ-8D9W6
Windows Product Key Hash: mRd/siWAvoF2woMOxh5xavrzzUI=
Windows Product ID: 00426-292-6957611-85350
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {CE8D006B-2F87-4551-A9E9-DE3E6E5BC954}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CE8D006B-2F87-4551-A9E9-DE3E6E5BC954}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8D9W6</PKey><PID>00426-292-6957611-85350</PID><PIDType>5</PIDType><SID>S-1-5-21-3310116943-4009713864-2203731938</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3602</Version><SMBIOSVersion major="2" minor="6"/><Date>20121031000000.000000+000</Date></BIOS><HWID>5D713707018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-695761-00-1033-7600.0000-2482013
Installation ID: 004843033991441273865934489734612820178564878885212182
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8D9W6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2013-09-06 13:25:14

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEAAgABAAEAAgAFAAAAAwABAAEAln3kxgybfOkaXS4/DpqsizC6zAGUiAbpvX7PqgdD1OFUPS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
06 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Code:
Cached Online Validation Code: N/A, hr = 0xc004f012
Please follow this link to validate the installation:

Genuine Microsoft Software

You will be offered a download of MSE - just ignore it - close the browser and post a new copy of the MGADIAG report.
My System SpecsSystem Spec
06 Sep 2013   #9

windows 7 ultimate 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2CVY9-38KQJ-8D9W6
Windows Product Key Hash: mRd/siWAvoF2woMOxh5xavrzzUI=
Windows Product ID: 00426-292-6957611-85350
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {CE8D006B-2F87-4551-A9E9-DE3E6E5BC954}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CE8D006B-2F87-4551-A9E9-DE3E6E5BC954}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8D9W6</PKey><PID>00426-292-6957611-85350</PID><PIDType>5</PIDType><SID>S-1-5-21-3310116943-4009713864-2203731938</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3602</Version><SMBIOSVersion major="2" minor="6"/><Date>20121031000000.000000+000</Date></BIOS><HWID>5D713707018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-695761-00-1033-7600.0000-2482013
Installation ID: 004843033991441273865934489734612820178564878885212182
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8D9W6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2013-09-06 13:49:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEAAgABAAEAAgAFAAAAAwABAAEAln3kxgybfOkaXS4/DpqsizC6zAGUiAbpvX7PqgdD1OFUPS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
06 Sep 2013   #10

windows 7 ultimate 64 bit
 
 

Hi Golden,
IS this what you asked for ?
My System SpecsSystem Spec
Reply

 A problem caused the program to stop working.....




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