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Windows 7: Windows Explorer crashes even in safe mode CAUSE still unknown.


10 Sep 2013   #1

Windows 7 - 64-bit
 
 
Windows Explorer crashes even in safe mode CAUSE still unknown.

Currently i'm scanning with MSE on safe mode but from time to time the windows explorer crashes but the MSE scan isn't crashing and still proceeding in the scanning process.

I've tried sfc /scannow but it stucks at 44%

Right now i'm waiting for MSE to finish if its the cause is a virus/malware.

Any suggestion if it isn't a virus/malware?

I need help!

I haven't tried CHKDSK and System Restore yet cuz i can't even right click My Computer cuz of the WINDOWS EXPLORER crashing.

Note: A simple click on the start button or my computer crashes/restarts the Windows Explorer.

My System SpecsSystem Spec
.

10 Sep 2013   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi and welcome to the Forum.
If you are Safe mode then the real time scanning of MSE is disabled so you are in danger of further attack. I would run MS Offline Defender from here if I were you.
My System SpecsSystem Spec
10 Sep 2013   #3

Windows 7 - 64-bit
 
 

Thanks ^^.

I have Windows Defender preinstalled but its disabled cuz i have MSE and i would like to enable it but i just can't because the WINDOWS EXPLORER keeps crashing and i'm already on safe mode (safe mode only).... (just opening apps , my computer, my docs, start button makes the WINDOWS EXPLORER restart).
My System SpecsSystem Spec
.


10 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

See if you can do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
10 Sep 2013   #5

Windows 7 - 64-bit
 
 

I'll try btw i'm using another PC and the other pc is still undergoing SCAN with MSE.

Because a simple click of a program on my other pc makes the WINDOWS EXPLORER crash and restart.

I don't have an idea why MSE isn't crashing along with WINDOWS EXPLORER.
My System SpecsSystem Spec
10 Sep 2013   #6

Windows 7 - 64-bit
 
 

My PC just finished scanning and nothing is detected with MSE.

*Sorry for double-posting.* (just want to show more info about my situation T_T

I'll be trying to do what Golden posted.
My System SpecsSystem Spec
10 Sep 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Ghythybhy View Post
Thanks ^^.

I have Windows Defender preinstalled but its disabled cuz i have MSE and i would like to enable it but i just can't because the WINDOWS EXPLORER keeps crashing and i'm already on safe mode (safe mode only).... (just opening apps , my computer, my docs, start button makes the WINDOWS EXPLORER restart).
I wasn't talking about Windows Defender. Windows Defender Offline is an entirely different thing. If you click the link I sent you then all will be revealed!
My System SpecsSystem Spec
10 Sep 2013   #8

Windows 7 - 64-bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-
Windows Product Key Hash: 
Windows Product ID: 
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4E445DBA-1A98-4E1B-88B5-5CBB5629316B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E445DBA-1A98-4E1B-88B5-5CBB5629316B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DRPX</PKey><PID>00359-OEM-8802111-63254</PID><PIDType>3</PIDType><SID>S-1-5-21-2656395878-1109118365-1823927126</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="6"/><Date>20110815000000.000000+000</Date></BIOS><HWID>02653107018400FE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:19:2013 11:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAgAAAAAAAQABAAEAln169voLfOkaXXbYPMwOp6yLDP0ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC
My System SpecsSystem Spec
10 Sep 2013   #9

Microsoft Windows 8.1 64-bit Professional
 
 

Hello Ghythybhy and welcome to the Forums,

Please rerun the tool and post the complete log, without editing it, between [code][/code] tags.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
10 Sep 2013   #10

Windows 7 - 64-bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by Ghythybhy View Post
Thanks ^^.

I have Windows Defender preinstalled but its disabled cuz i have MSE and i would like to enable it but i just can't because the WINDOWS EXPLORER keeps crashing and i'm already on safe mode (safe mode only).... (just opening apps , my computer, my docs, start button makes the WINDOWS EXPLORER restart).
I wasn't talking about Windows Defender. Windows Defender Offline is an entirely different thing. If you click the link I sent you then all will be revealed!
Right now i'm on Safe Mode with Networking on the other PC and im replying on the PC i have a problem on..

I downloaded Windows Defender Offline but it says you have to Boot normally and it doesn't work with Safe Mode.
My System SpecsSystem Spec
Reply

 Windows Explorer crashes even in safe mode CAUSE still unknown.




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