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Windows 7: Windows Explorer opens to a blank window until hitting F5


11 Sep 2013   #1

Windows 7 x64
 
 
Windows Explorer opens to a blank window until hitting F5

Hey all, first post!

I work in IT for a hotel management company, and one of our brand new Lenovo desktop PC's (Windows 7 Pro x64) has an intermittent issue. All Windows Updates have been applied as of yesterday. Sometimes when she logs into her PC in the AM, she'll open Windows Explorer to get to files etc, and it opens to a blank window. If she moves the mouse into that window, it shows the blue spinner like it's thinking, and it'll just sit like that forever. No errors etc. Now, if she hits F5 or selects "Refresh" from the menu, files/folders/drives show up just fine.

It also happened when she went into Devices and Printers to select a new default printer, nothing in that window would show up, no hardware and no printers until refreshed.

I've tried the icon.db fix, and have searched the internet to see what other suggestions there are. This is not a virus/malware of any type. The /sfc scannow returned nothing wrong. I don't have a plan right now, and since this is intermittent, I'm not sure when she'll have this happen again.

Any suggestions? Seems like this is a wide spread issue from what I've Google'd on this topic.

My System SpecsSystem Spec
.

11 Sep 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Welcome to SevenForums,
This is an easy thing to try,
http://support.microsoft.com/mats/windows_file_and_folder_diag/
After the fixit is applied shut down the machine for a few minutes and power back up and test.
My System SpecsSystem Spec
11 Sep 2013   #3

Windows 7 x64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Welcome to SevenForums,
This is an easy thing to try,
http://support.microsoft.com/mats/windows_file_and_folder_diag/
After the fixit is applied shut down the machine for a few minutes and power back up and test.
Ooo, looks promising!

I'll try this tomorrow AM and see what happens from there. Thanks for the quick reply!
My System SpecsSystem Spec
.


16 Sep 2013   #4

Windows 7 x64
 
 

I ran the repair tool in the link you provided, and so far I have not heard back from the user about any issues. I will close this for now, thanks for the assistance ThrashZone!
My System SpecsSystem Spec
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 Windows Explorer opens to a blank window until hitting F5




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