Windows Explorer opens to a blank window until hitting F5


  1. RMarkwald
    Posts : 3
    Windows 7 x64
       New #1

    Windows Explorer opens to a blank window until hitting F5


    Hey all, first post!

    I work in IT for a hotel management company, and one of our brand new Lenovo desktop PC's (Win7 Pro x64) has an intermittent issue. All Windows Updates have been applied as of yesterday. Sometimes when she logs into her PC in the AM, she'll open Windows Explorer to get to files etc, and it opens to a blank window. If she moves the mouse into that window, it shows the blue spinner like it's thinking, and it'll just sit like that forever. No errors etc. Now, if she hits F5 or selects "Refresh" from the menu, files/folders/drives show up just fine.

    It also happened when she went into Devices and Printers to select a new default printer, nothing in that window would show up, no hardware and no printers until refreshed.

    I've tried the icon.db fix, and have searched the internet to see what other suggestions there are. This is not a virus/malware of any type. The /sfc scannow returned nothing wrong. I don't have a plan right now, and since this is intermittent, I'm not sure when she'll have this happen again.

    Any suggestions? Seems like this is a wide spread issue from what I've Google'd on this topic.
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Welcome to SevenForums,
    This is an easy thing to try,
    http://support.microsoft.com/mats/windows_file_and_folder_diag/
    After the fixit is applied shut down the machine for a few minutes and power back up and test.
      My Computer
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  4. RMarkwald
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #3

    ThrashZone said:
    Welcome to SevenForums,
    This is an easy thing to try,
    http://support.microsoft.com/mats/windows_file_and_folder_diag/
    After the fixit is applied shut down the machine for a few minutes and power back up and test.
    Ooo, looks promising!

    I'll try this tomorrow AM and see what happens from there. Thanks for the quick reply!
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  6. RMarkwald
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #4

    I ran the repair tool in the link you provided, and so far I have not heard back from the user about any issues. I will close this for now, thanks for the assistance ThrashZone!
      My Computer
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