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Windows 7: Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)

18 Sep 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont install Intel Rapid Storage after the installation


My System SpecsSystem Spec
.
18 Sep 2013   #12
gregrocker

 

Read over the steps again for a Clean Reinstall - Factory OEM Windows 7 to make sure you understand what's required to get a perfect install.
My System SpecsSystem Spec
21 Sep 2013   #13
sosowie

Windows 7 Home 64 bit
 
 

Following your advice, I did a clean install of windows, and made sure not to download the Intel Rapid Storage. Things were looking bright, until just now, when everything froze and crashed, requiring a hard reboot.
Please find attached the latest file.


Attached Files
File Type: zip SF_21-09-2013.zip (373.0 KB, 2 views)
My System SpecsSystem Spec
.

21 Sep 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No stress of a BSOD there ......

Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)-2013-09-21_132917.jpg

But we see one unexpected shutdown.
Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
21 Sep 2013   #15
sosowie

Windows 7 Home 64 bit
 
 

Thank you for your continued support. I have dump files already enabled, so I don't know why it isn't being written. I followed the thread you posted, and changed the file to a complete dump file. Hopefully that will work.

I"ll update again when I am able to grab the next dump file.
My System SpecsSystem Spec
21 Sep 2013   #16
sosowie

Windows 7 Home 64 bit
 
 

My computer crashed two more times, but both times I am unable to grab any dump files despite following the steps in the links you provided. The first time I had neglected to check "Automatically Restart", and I also increased the paging file size. The second time I manually went into regedit to change the dump file from a kernal dump to a complete dump file, and I changed the paging file size back to auto (and now total paging file size is over 8000MB for all drives). Any ideas from here?

Here's another SF diagnostic file minus the dump file--just in case it is of any use.


Attached Files
File Type: zip SF_21-09-2013.zip (401.5 KB, 2 views)
My System SpecsSystem Spec
21 Sep 2013   #17
sosowie

Windows 7 Home 64 bit
 
 

Also, I noticed there isn't a folder titled "Minidump" in my C:\Windows. Is this the cause of the issue? I've now manually created one...
My System SpecsSystem Spec
21 Sep 2013   #18
andrew129260

Windows 10 Pro
 
 

Not an expert in bsods, but you can use Driver Verifier - Enable and Disable to find out what is causing the issue possibly/and or cause it to crash to get a dump.

Also see these:

Dump Files - Configure Windows to Create on BSOD

Dump Files - Upload to SevenForums

Crash Reports - Read

Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace
My System SpecsSystem Spec
22 Sep 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Here is what happened when you tried to configure crash dumps .........
Quote:
Event[4266]:
Log Name: System
Source: volmgr
Date: 2013-09-21T02:42:31.342
Event ID: 49
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Edwin-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
And then there was another abnormal shutdown.
Quote:
Event[4514]:
Log Name: System
Source: EventLog
Date: 2013-09-21T11:11:58.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Edwin-PC
Description:
The previous system shutdown at 11:09:21 AM on ?9/?21/?2013 was unexpected.
You need to configure the minidump recording. Then go for the Driver Verifier that Andrew is suggested.
My System SpecsSystem Spec
22 Sep 2013   #20
sosowie

Windows 7 Home 64 bit
 
 

Thank you for your continued patience and help!

I got the dump file to work. Here are the results of my latest crash:


Attached Files
File Type: zip SF_21-09-2013.zip (419.1 KB, 2 views)
My System SpecsSystem Spec
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 Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)




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