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Windows 7: Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)

22 Sep 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)-2013-09-22_125451.jpg




My System SpecsSystem Spec
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22 Sep 2013   #22
sosowie

Windows 7 Home 64 bit
 
 

But the diagnostic tool says "crash dump file copied successfully"....

I've readjusted it to write a Minidump file now instead of a Complete Dump file. Hopefully that solves the issue...

Edit: I just induced a manual crash via WhoCrashed, and a dump file was successfully written. I will wait until another crash occurs, and attach the relevant files.
My System SpecsSystem Spec
23 Sep 2013   #23
sosowie

Windows 7 Home 64 bit
 
 

Hmm... computer crashed again, but curiously, no dump file written...
Dang it.
I never get a BSOD btw. My computer just freezes up in whatever frame I'm looking at. Can't move cursor. Can only manually reboot. Maybe I'll wait longer next time before manually rebooting...
My System SpecsSystem Spec
.

23 Sep 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please complete the "troubleshooting steps" for one more time?

The link to the troubleshooting steps is provided by gregrocker earlier.
My System SpecsSystem Spec
23 Sep 2013   #25
sosowie

Windows 7 Home 64 bit
 
 

OK!
My System SpecsSystem Spec
23 Sep 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us go for some stress tests, one by one. First, let us check for the drivers. Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
24 Sep 2013   #27
sosowie

Windows 7 Home 64 bit
 
 

Alright!
Running verifier now
My System SpecsSystem Spec
24 Sep 2013   #28
sosowie

Windows 7 Home 64 bit
 
 

PS: should I disable auto-restart? My computer crashed again before running verifier. It restarted on its own (I wasn't there to hard reboot), and no dump file was recorded. The only dump file I was able to produce thus far was from the forced crash using WhoCrashed.
My System SpecsSystem Spec
24 Sep 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We want to see what Driver Verifier yields. If it yields nothing, we would change our stress strategy .... but DV is the first option.

Enable or disable auto restart ... that is not a big deal. If it crashes with DV enabled, and still it does not record a crash dump, we will consider that the software environment is not causing the issue and will try to search the culprit in the hardware environment.
My System SpecsSystem Spec
24 Sep 2013   #30
sosowie

Windows 7 Home 64 bit
 
 

Finally, a dump file!!! This feels like a win for us:


Attached Files
File Type: zip SF_24-09-2013.zip (502.8 KB, 12 views)
My System SpecsSystem Spec
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 Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)




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