Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)

Page 1 of 7 123 ... LastLast

  1. Posts : 34
    Windows 7 Home 64 bit
       #1

    Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)


    Hello fellow experts,

    My custom build computer (spec in my sig) is experiencing random freezes (screen and cursor), without going to a blue screen--necessitating manual restarts. I have identified no patterns that effect this behavior: browsing of internet, playing graphics intensive game, watching a video, computer left on idle overnight, etc. Sometimes I get 5 freezes over a couple of hours. Other times I am able to be issue-free for up to 2 days. I've tried googling to help diagnose this issue, and I've tried:
    • Fresh install of windows home premium 64bit + windows updates
    • Making sure all drivers and bios are up-to-date
    • Replaced/upgraded graphics card
    • Replaced/upgraded SSD
    • Ran /sfcnow, chkdsk, Windows Fix it, graphics test, memtest, etc
    • Enabled minidump files, disabled automatic restarts, but curiously no dump files are ever written
    • Downloaded Speccy to monitor core temperatures. Nothing to note (all hovering around 30 degrees)

    As a relative computer illiterate, I'm having trouble taking additional steps to further this investigation. I've attached my latest event viewer log files for your kind review. Can anyone help me diagnose this issue?

    Many, many thanks
    Windows 7 Random Freezes Requiring Hard Reboot (no minidump files) Attached Files
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Log Name: System
    Source: Microsoft-Windows-Wininit
    Date: 13-09-2013 PM 02:07:46
    Event ID: 11
    Task Category: None
    Level: Warning
    Keywords:
    User: SYSTEM
    Computer: Edwin-PC
    Description:
    Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
    Which antivirus do you use? Please uninstall it, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Scan the system for possible virus infection with the following programs, too.


    Let us know the results.
      My Computer


  3. Posts : 34
    Windows 7 Home 64 bit
    Thread Starter
       #3

    Hello Arc,

    I'm already using Microsoft Security Essentials, and Malwarebytes. I was previously using AVAST, but i read elsewhere that sometimes that's an issue so I swapped over a few weeks ago. Everything is updated and scans review no issues.

    As an FYI, my computer crashed again while I left it on over the night. I've attached another event viewer log in case it's of use.
    Windows 7 Random Freezes Requiring Hard Reboot (no minidump files) Attached Files
      My Computer


  4. Posts : 34
    Windows 7 Home 64 bit
    Thread Starter
       #4

    Hello,

    Please also find attached the results of the SF Diagnostics Tool.
    Kindest regards, and my apologies for not supplying this sooner.
    Windows 7 Random Freezes Requiring Hard Reboot (no minidump files) Attached Files
      My Computer

  5.    #5

    While you wait for an analyst, start working through the Troubleshooting Steps for Windows 7
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    I will also go with what Greg suggested. And, let us know how you uninstalled Intel Rapid Storage?

    The storage are set to AHCI mode, the controller is msahci.sys, but iastor (which had been a great problem a month ago) is still left over there.
    Code:
    iastor    Intel AHCI Controller    c:\windows\system32\drivers\iastor.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
    iastora    iaStorA    c:\windows\system32\drivers\iastora.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
    iastorf    iaStorF    c:\windows\system32\drivers\iastorf.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
    iastorv    Intel RAID Controller Windows 7    c:\windows\system32\drivers\iastorv.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No
    On the contrary, the storage controller is msahci.
    Code:
    Name    Standard AHCI 1.0 Serial ATA Controller
    Driver    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 11/08/2013 10:56 PM)
    Intel storage drivers have been a great problem here.
    Event[2575]:
    Log Name: Application
    Source: PSI
    Date: 2013-08-17T23:56:11.000
    Event ID: 0
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Edwin-PC
    Description:
    System.Exception: Initial Storage Driver Data Load failed.
    0: SSI Status: Invalid Session
    1: SSI Status: Internal Error

    0: SSI Status: Invalid Session
    Invalid GroupLength in CIoctlRaidCfgGroup, expected size: 220, actual: 216
    Error in getting the session data in IsiGetSystemInfo
    1: Invalid GroupLength in CIoctlRaidCfgGroup, expected size: 220, actual: 216
    Could Not Open ISI Session.

    System.Exception: 0: Error returned by IsiGetSystemInfo() in PsiData::PsiDataSource::GetSystemInfo
    1: ISI IsiSessionOpen Error in PsiData::PsiDataSource::Load


    Stack Trace
    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
    at System.Environment.get_StackTrace()
    at PSI.PsiSystemDataModel.RecordExceptionInEventLog(Exception exception)
    at PSI.PsiSystemDataModel.CreateStaticDataModel()
    at PSI.PsiSystemDataModel..cctor()
    at PSI.PsiSystemDataModel.Connect()
    at PSIClient.PsiClient.Init()
    at IAStorUtil.SystemDataModelListener..ctor()
    at IAStorDataMgr.EventRelay.<Start>b__0(Object o)

    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
    ==================================================================================
    Event[2100]:
    Log Name: Application
    Source: Application Error
    Date: 2013-08-15T00:10:21.000
    Event ID: 1000
    Task: Application Crashing Events
    Level: Error
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Edwin-PC
    Description:
    Faulting application name: IAStorDataMgrSvc.exe, version: 10.5.0.1027, time stamp: 0x4dbbba22
    Faulting module name: mscorwks.dll, version: 2.0.50727.5472, time stamp: 0x5174dd69
    Exception code: 0xc0000005
    Fault offset: 0x0000d719
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    ==========================================================================
    Event[2576]:
    Log Name: Application
    Source: .NET Runtime
    Date: 2013-08-17T23:56:14.000
    Event ID: 1026
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Edwin-PC
    Description:
    Application: IAStorDataMgrSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    Stack:
    at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
    at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
    at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)

    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
    I would suggest a Clean Reinstall - Factory OEM Windows 7 without intel rapid storage technology.
      My Computer


  7. Posts : 34
    Windows 7 Home 64 bit
    Thread Starter
       #7

    Thank you both for your advice.
    Arc, I'm a little confused by your comment re: IASTOR. I had Intel drivers installed initially (linked from my motherboard's suggested chipset drivers), but I uninstalled them in favor of window drivers later on as recommended by other posters. Was the uninstall not clean? Is there no other way to eliminate the errors without resorting to a clean reinstall of windows?

    I've run most of the things in the Troubleshooting Steps already, but I'll re-run them again, starting with the memtest. Will post an update when I can, thanks.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    sosowie said:
    Was the uninstall not clean?
    No, it is not, and that is why I asked it in my earlier post ....
    Code:
    let us know how you uninstalled Intel Rapid Storage?
    Leftovers are there, and active.
    At that time, as it is uninstalled, I am not sure seeing that data that how iastor.sys was working there in the system ... SCSI or AHCI. And so I cannot say you the exact steps what should be taken now.

    So it would be better to start afresh.
      My Computer


  9. Posts : 34
    Windows 7 Home 64 bit
    Thread Starter
       #9

    And there's no other way to manually clean up the remnants? I uninstalled the drivers from right clicking them via device manager.

    FYI, I ran 8 passes of the memtest: no errors.

    I guess a fresh install is in order....
      My Computer


  10. Posts : 34
    Windows 7 Home 64 bit
    Thread Starter
       #10

    Just popping in to say I haven't had a chance to do a clean re-install yet, but I plan on doing this tonight. Will monitor and report back my results when able.
    Thank you.
      My Computer


 
Page 1 of 7 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:56.
Find Us