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Windows 7: Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)


14 Sep 2013   #1

Windows 7 Home 64 bit
 
 
Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)

Hello fellow experts,

My custom build computer (spec in my sig) is experiencing random freezes (screen and cursor), without going to a blue screen--necessitating manual restarts. I have identified no patterns that effect this behavior: browsing of internet, playing graphics intensive game, watching a video, computer left on idle overnight, etc. Sometimes I get 5 freezes over a couple of hours. Other times I am able to be issue-free for up to 2 days. I've tried googling to help diagnose this issue, and I've tried:
  • Fresh install of windows home premium 64bit + windows updates
  • Making sure all drivers and bios are up-to-date
  • Replaced/upgraded graphics card
  • Replaced/upgraded SSD
  • Ran /sfcnow, chkdsk, Windows Fix it, graphics test, memtest, etc
  • Enabled minidump files, disabled automatic restarts, but curiously no dump files are ever written
  • Downloaded Speccy to monitor core temperatures. Nothing to note (all hovering around 30 degrees)
As a relative computer illiterate, I'm having trouble taking additional steps to further this investigation. I've attached my latest event viewer log files for your kind review. Can anyone help me diagnose this issue?

Many, many thanks




Attached Files
File Type: zip 130913errors.zip (39.9 KB, 10 views)
My System SpecsSystem Spec
.

14 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote:
Log Name: System
Source: Microsoft-Windows-Wininit
Date: 13-09-2013 PM 02:07:46
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Edwin-PC
Description:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
Which antivirus do you use? Please uninstall it, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Scan the system for possible virus infection with the following programs, too.
Let us know the results.
My System SpecsSystem Spec
14 Sep 2013   #3

Windows 7 Home 64 bit
 
 

Hello Arc,

I'm already using Microsoft Security Essentials, and Malwarebytes. I was previously using AVAST, but i read elsewhere that sometimes that's an issue so I swapped over a few weeks ago. Everything is updated and scans review no issues.

As an FYI, my computer crashed again while I left it on over the night. I've attached another event viewer log in case it's of use.


Attached Files
File Type: zip 130914errors.zip (39.8 KB, 2 views)
My System SpecsSystem Spec
.


14 Sep 2013   #4

Windows 7 Home 64 bit
 
 

Hello,

Please also find attached the results of the SF Diagnostics Tool.
Kindest regards, and my apologies for not supplying this sooner.


Attached Files
File Type: zip SF_14-09-2013sosowie.zip (814.7 KB, 12 views)
My System SpecsSystem Spec
14 Sep 2013   #5
Microsoft MVP

 

While you wait for an analyst, start working through the Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
15 Sep 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I will also go with what Greg suggested. And, let us know how you uninstalled Intel Rapid Storage?

The storage are set to AHCI mode, the controller is msahci.sys, but iastor (which had been a great problem a month ago) is still left over there.
Code:
iastor    Intel AHCI Controller    c:\windows\system32\drivers\iastor.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
iastora    iaStorA    c:\windows\system32\drivers\iastora.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
iastorf    iaStorF    c:\windows\system32\drivers\iastorf.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
iastorv    Intel RAID Controller Windows 7    c:\windows\system32\drivers\iastorv.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No
On the contrary, the storage controller is msahci.
Code:
Name    Standard AHCI 1.0 Serial ATA Controller
Driver    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 11/08/2013 10:56 PM)
Intel storage drivers have been a great problem here.
Quote:
Event[2575]:
Log Name: Application
Source: PSI
Date: 2013-08-17T23:56:11.000
Event ID: 0
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Edwin-PC
Description:
System.Exception: Initial Storage Driver Data Load failed.
0: SSI Status: Invalid Session
1: SSI Status: Internal Error

0: SSI Status: Invalid Session
Invalid GroupLength in CIoctlRaidCfgGroup, expected size: 220, actual: 216
Error in getting the session data in IsiGetSystemInfo
1: Invalid GroupLength in CIoctlRaidCfgGroup, expected size: 220, actual: 216
Could Not Open ISI Session.

System.Exception: 0: Error returned by IsiGetSystemInfo() in PsiData::PsiDataSource::GetSystemInfo
1: ISI IsiSessionOpen Error in PsiData::PsiDataSource::Load


Stack Trace
at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at PSI.PsiSystemDataModel.RecordExceptionInEventLog(Exception exception)
at PSI.PsiSystemDataModel.CreateStaticDataModel()
at PSI.PsiSystemDataModel..cctor()
at PSI.PsiSystemDataModel.Connect()
at PSIClient.PsiClient.Init()
at IAStorUtil.SystemDataModelListener..ctor()
at IAStorDataMgr.EventRelay.<Start>b__0(Object o)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
==================================================================================
Event[2100]:
Log Name: Application
Source: Application Error
Date: 2013-08-15T00:10:21.000
Event ID: 1000
Task: Application Crashing Events
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Edwin-PC
Description:
Faulting application name: IAStorDataMgrSvc.exe, version: 10.5.0.1027, time stamp: 0x4dbbba22
Faulting module name: mscorwks.dll, version: 2.0.50727.5472, time stamp: 0x5174dd69
Exception code: 0xc0000005
Fault offset: 0x0000d719
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
==========================================================================
Event[2576]:
Log Name: Application
Source: .NET Runtime
Date: 2013-08-17T23:56:14.000
Event ID: 1026
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Edwin-PC
Description:
Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
I would suggest a Clean Reinstall - Factory OEM Windows 7 without intel rapid storage technology.
My System SpecsSystem Spec
15 Sep 2013   #7

Windows 7 Home 64 bit
 
 

Thank you both for your advice.
Arc, I'm a little confused by your comment re: IASTOR. I had Intel drivers installed initially (linked from my motherboard's suggested chipset drivers), but I uninstalled them in favor of window drivers later on as recommended by other posters. Was the uninstall not clean? Is there no other way to eliminate the errors without resorting to a clean reinstall of windows?

I've run most of the things in the Troubleshooting Steps already, but I'll re-run them again, starting with the memtest. Will post an update when I can, thanks.
My System SpecsSystem Spec
15 Sep 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by sosowie View Post
Was the uninstall not clean?
No, it is not, and that is why I asked it in my earlier post ....
Code:
let us know how you uninstalled Intel Rapid Storage?
Leftovers are there, and active.
At that time, as it is uninstalled, I am not sure seeing that data that how iastor.sys was working there in the system ... SCSI or AHCI. And so I cannot say you the exact steps what should be taken now.

So it would be better to start afresh.
My System SpecsSystem Spec
15 Sep 2013   #9

Windows 7 Home 64 bit
 
 

And there's no other way to manually clean up the remnants? I uninstalled the drivers from right clicking them via device manager.

FYI, I ran 8 passes of the memtest: no errors.

I guess a fresh install is in order....
My System SpecsSystem Spec
17 Sep 2013   #10

Windows 7 Home 64 bit
 
 

Just popping in to say I haven't had a chance to do a clean re-install yet, but I plan on doing this tonight. Will monitor and report back my results when able.
Thank you.
My System SpecsSystem Spec
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 Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)




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