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Windows 7: IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!

16 Sep 2013   #11
gregrocker

 

Those are typical sneak invaders in freeware Downloads when you don't pay attention to what you're letting in. Besides cleaning them up with AdwCleaner and/or SuperAntiSpyware, I'd also run a full Malwarebytes scan to see if anything more serious came in.

Then in your browsers, disable all Add-on's except Flash and all Search services except Google in the stable search box (which won't even let Google spy on you) then prohibit any other Search services.

Go through your Programs in Control Panel to uninstall all search, toolbars, anything else you didn't deliberately install and use. If in doubt google it or ask back, open the Program in All Programs to see if you want it.

Other tips here for checking for damage from spy and bloatware: Clean Up Factory Bloatware


My System SpecsSystem Spec
.
17 Sep 2013   #12
Nasroo7

Windows 7 Home Premium 64bit
 
 

Quote:
What OS and version came with your laptop?
Windows 7 Home Basic OEMAct (I just looked at the sticker)

Quote:
Please download and run this program, copy and paste results back here: http://go.microsoft.com/fwlink/?linkid=52012
I already put that log in the zip file when I first posted.
Here is a copy:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-B3XKW-VMBDG-9PYGT
Windows Product Key Hash: bE+EkujYKb5Xp/u3sf/UKh2cYyk=
Windows Product ID: 00371-169-2617694-85406
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4BD77706-63AF-4363-B213-1472C2BEA345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4BD77706-63AF-4363-B213-1472C2BEA345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9PYGT</PKey><PID>00371-169-2617694-85406</PID><PIDType>5</PIDType><SID>S-1-5-21-1022662716-1893266959-2806292164</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro1510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20090318000000.000000+000</Date></BIOS><HWID>79CA3407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57198</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-169-261769-01-1033-7600.0000-0052010
Installation ID: 021406145503694310693091185151474056695734030696133313
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9PYGT
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/16/2013 4:54:07 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:29:2013 08:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAMAAgABAAAAAwABAAEAeqiOIJyLRoMGDFBiNNQknM5woh48SYjK8kVuLo890nisASqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
TCPA Intel CRESTLNE
TMOR PTLTD 
OSFR TOSHIB A+2nd ID
APIC INTEL CRESTLNE
SLIC DELL M08 
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
Quote:
What exactly have you willingly downloaded on this system/ Toolbars/ Search engines..... ?
Nothing actually... I installed Norton of course... But all other toolbars etc maybe I just didn't know what I was doing...
My System SpecsSystem Spec
17 Sep 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your installation of Office is counterfeit.
As far as I can see the installation of Windows is genuine.
You should uninstall the Office, and install a genuine version.
My System SpecsSystem Spec
.

21 Sep 2013   #14
Nasroo7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Your installation of Office is counterfeit.
As far as I can see the installation of Windows is genuine.
You should uninstall the Office, and install a genuine version.
Ok, would you allow me to ask you how were you able to tell that Office was a counterfeit? I would like to learn that =P
THank you for your help.
My System SpecsSystem Spec
21 Sep 2013   #15
Nasroo7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Those are typical sneak invaders in freeware Downloads when you don't pay attention to what you're letting in. Besides cleaning them up with AdwCleaner and/or SuperAntiSpyware, I'd also run a full Malwarebytes scan to see if anything more serious came in.

Then in your browsers, disable all Add-on's except Flash and all Search services except Google in the stable search box (which won't even let Google spy on you) then prohibit any other Search services.

Go through your Programs in Control Panel to uninstall all search, toolbars, anything else you didn't deliberately install and use. If in doubt google it or ask back, open the Program in All Programs to see if you want it.

Other tips here for checking for damage from spy and bloatware: Clean Up Factory Bloatware
I'm doing all of that.
I already did full scans of SuperAntispyware, Malwarebytes, and AdwCleaner (Do I have to put the logs here? or no need?)
Disabled all Add-ons, ans search services.
Also uninstalled all toolbars.

By the way, a friend of mine told me about RevoUninstaller Portable few months ago... He told me that it uninstalls all left over files and registry keys...
Also he told me about CCLeaner, and TFC By OldTimer. to clean temp files and all.
Are those any good?
Thank you
My System SpecsSystem Spec
21 Sep 2013   #16
gregrocker

 

I wouldn't use Revo as I've seen it mess up the registry, but CCleaner is fine for both Disk and Registry cleanup.
My System SpecsSystem Spec
21 Sep 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Nasroo7 View Post
Ok, would you allow me to ask you how were you able to tell that Office was a counterfeit? I would like to learn that =P
THank you for your help.
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
My System SpecsSystem Spec
21 Sep 2013   #18
andrew129260

Windows 10 Pro
 
 

@Nasroo7

I have asked a few of our malware experts to take a look at your thread so we can make sure the system is clean. After getting it cleaned up and making sure your files are clean, it might be wise to do a full format and reinstall of the OS.

For now, please answer these questions:

1.) Did you uninstall office?
2.) When you scanned for threats, did you run full scans?
3.) Have you tried scanning with an antivirus such as avast or eset online?


Jacee or cottenball see this post from him on the first page as well as the logs provided in the beginning:

IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!

All I can say is wow. Lots of browser hijackers and probably other hidden malware.
My System SpecsSystem Spec
21 Sep 2013   #19
Nasroo7

Windows 7 Home Premium 64bit
 
 

Quote:
Quote   Quote: Originally Posted by andrew129260 View Post
@Nasroo7
All I can say is wow.
Why would you say wow? =P
ok I saw your edit, thanks

Quote:
1.) Did you uninstall office?
2.) When you scanned for threats, did you run full scans?
3.) Have you tried scanning with an antivirus such as avast or eset online?
1- Yes
2-Full scans (And also did it a second time in safe mode with networking for Mbam and SPAS)
3-Microsoft Security Essentials ( I will run ESET Online now )

I have Kaspersky Rescue disc 10, Do I run it?



I can scan and post a log of the diagnostic report again after cleaning up the computer?

ALso... What do you think of "Complete Internet Repair" and "UVK - Ultra Virus Killer"?
I also have SpybotSearchAndDestroy. Do I use it?
My System SpecsSystem Spec
22 Sep 2013   #20
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Rescan with AdwCleaner ...
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
  • This time, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

Next, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

After rebooting, Download CKScanner by askey127 from HERE
Important - Save it to your desktop.
Doubleclick CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File. It will appear that CKS isn't doing anything...it is, so just be patient!
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
My System SpecsSystem Spec
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 IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!




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