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Windows 7: Will not boot into any of the 3 safe mode options

21 Sep 2013   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chocaholic View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Des the crash, reboot or whatever happen before or after logon?
There is no crash just comes up with the safe mode logon page and within seconds the screen goes black and it starts booting into normal mode
So the problem is just BEFORE logon. A system can only start booting:
  • after normal shutdown
  • after crash
  • after power on
Please check "event log" for problems at that time.


My System SpecsSystem Spec
.
21 Sep 2013   #12
chocaholic

Windows 7 Professional 64 bit
 
 

There is nothing recorded in the event logs during safe mode stage. There is an error recorded after booting into normal mode

"The previous system shutdown at <time> on <date> was unexpected." event ID 6008

To me it pointing towards a corrupt file or could it be a registry setting. I would have thought this would have been fixed when I performed the repair install.
My System SpecsSystem Spec
22 Sep 2013   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chocaholic View Post
There is nothing recorded in the event logs during safe mode stage. There is an error recorded after booting into normal mode

"The previous system shutdown at <time> on <date> was unexpected." event ID 6008

To me it pointing towards a corrupt file or could it be a registry setting. I would have thought this would have been fixed when I performed the repair install.
"The previous system shutdown at <time> on <date> was unexpected." event ID 6008... so a crash. Tell me details about this event in event log.
My System SpecsSystem Spec
.

22 Sep 2013   #14
chocaholic

Windows 7 Professional 64 bit
 
 

"The previous system shutdown at <time> on <date> was unexpected." event ID 6008... so a crash. Tell me details about this event in event log.[/QUOTE]

See attached screenshot of event...I hope that is what you are looking for.


Attached Thumbnails
Will not boot into any of the 3 safe mode options-event-error.jpg  
My System SpecsSystem Spec
23 Sep 2013   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chocaholic View Post
"The previous system shutdown at <time> on <date> was unexpected." event ID 6008... so a crash. Tell me details about this event in event log.

See attached screenshot of event...I hope that is what you are looking for.
Looks like chinese to me ;-)

Do this: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
23 Sep 2013   #16
chocaholic

Windows 7 Professional 64 bit
 
 

There is no bluescreen dump file created. The current setting for bluescreen is kernel memory dump. It is really looking like I will need to rebuild the machine from scratch.
My System SpecsSystem Spec
24 Sep 2013   #17
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chocaholic View Post
There is no bluescreen dump file created. The current setting for bluescreen is kernel memory dump. It is really looking like I will need to rebuild the machine from scratch.
I used google and indeed no crash (most likely). I think it's a service that fails to start (for whatever reason) and is triggering shutdown. Really nothing relevant in event log?
My System SpecsSystem Spec
25 Sep 2013   #18
chocaholic

Windows 7 Professional 64 bit
 
 

Not one thing is written to the event log during the safe mode boot process.

I checked what services are started in safe mode on my laptop and there is only svchost.exe and lsass.exe Both of these executable would be used in normal mode as well which works fine. I am thinking it could be a driver file which is replaced by the proper hardware driver in normal mode. What do you think?

I am running out of time...they want their laptop back at the end of the weekend. So If I need to rebuild it then I really need to start Friday They are not comfortable not being able to boot into safe mode if there is a problem.
My System SpecsSystem Spec
25 Sep 2013   #19
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chocaholic View Post
Not one thing is written to the event log during the safe mode boot process.

I checked what services are started in safe mode on my laptop and there is only svchost.exe and lsass.exe Both of these executable would be used in normal mode as well which works fine. I am thinking it could be a driver file which is replaced by the proper hardware driver in normal mode. What do you think?

I am running out of time...they want their laptop back at the end of the weekend. So If I need to rebuild it then I really need to start Friday They are not comfortable not being able to boot into safe mode if there is a problem.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot has all the services that start in safemode. There are a lot! Even EventLog is in that list so Events will be logged in eventlog and eventviewer works. Many events should be logged in eventlog during safe mode. Unless.... it crashes before eventlog service is running.

svchost.exe isn't a service. It is sort of container that runs multiple services svchost.exe - Wikipedia, the free encyclopedia
My System SpecsSystem Spec
25 Sep 2013   #20
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Run in elevated command prompt:

Code:
sfc/scannow
no integrity violations?
My System SpecsSystem Spec
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 Will not boot into any of the 3 safe mode options




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