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Windows 7: Can't View Properties of a File

18 Sep 2013   #1
NRT

Windows 7 Ultimate 64-bit SP1
 
 
Can't View Properties of a File

Hi...

I can't view the properties of my files, when I right click on a file and choose its properties... I could see the properties of a folder though... Why so.. So strange... Help...


My System SpecsSystem Spec
.
18 Sep 2013   #2
NRT

Windows 7 Ultimate 64-bit SP1
 
 

Now, when I right clicked on a file, system hangs and explorer.exe restarted.

Event Viewer shows an error like below...

Log Name: Application
Source: Application Hang
Date: 9/18/2013 2:06:31 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: NRT
Description:
The program explorer.exe version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1404
Start Time: 01ceb4404e976013
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 69888c44-203d-11e3-bf1c-50e549984320
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-18T08:36:31.000000000Z" />
<EventRecordID>15076</EventRecordID>
<Channel>Application</Channel>
<Computer>NRT</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.2.9200.16384</Data>
<Data>1404</Data>
<Data>01ceb4404e976013</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>69888c44-203d-11e3-bf1c-50e549984320</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
My System SpecsSystem Spec
18 Sep 2013   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Try the following, then see if you still get the hang:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
.

18 Sep 2013   #4
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NRT View Post
Now, when I right clicked on a file, system hangs and explorer.exe restarted.

Event Viewer shows an error like below...

Log Name: Application
Source: Application Hang
Date: 9/18/2013 2:06:31 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: NRT
Description:
The program explorer.exe version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1404
Start Time: 01ceb4404e976013
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 69888c44-203d-11e3-bf1c-50e549984320
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-18T08:36:31.000000000Z" />
<EventRecordID>15076</EventRecordID>
<Channel>Application</Channel>
<Computer>NRT</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.2.9200.16384</Data>
<Data>1404</Data>
<Data>01ceb4404e976013</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>69888c44-203d-11e3-bf1c-50e549984320</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Check the following article:

Windows hangs or freezes

HTH
My System SpecsSystem Spec
18 Sep 2013   #5
NRT

Windows 7 Ultimate 64-bit SP1
 
 

Sfc result goes normal.....


Attached Images
Can't View Properties of a File-sfc-scan.jpg 
My System SpecsSystem Spec
18 Sep 2013   #6
x BlueRobot

 

That particular Event ID indicates a generic hang error with the application (in this case it is explorer.exe), have you installed all the latest Windows Updates?

What anti-virus program are you using?
My System SpecsSystem Spec
18 Sep 2013   #7
NRT

Windows 7 Ultimate 64-bit SP1
 
 

im using AVG free edition... as I'm a limited bandwidth user... I'm not installing win updates
My System SpecsSystem Spec
18 Sep 2013   #8
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NRT View Post
im using AVG free edition... as I'm a limited bandwidth user... I'm not installing win updates
Perhaps you don't like using links in forums and that's why I haven't seen anything regarding my suggestion. So, see if anything in the following list provides a solution;

I would suggest you follow these methods and check.

Method 1:
Update Graphics drivers.
Follow these steps to update graphics drivers.
a. Press Windows key + X and selectDevice Manager.
b. Search for Display Adapters and expand it.
c. Right click on the Display Adapter and selectUpdate driver software.

Method 2:
Run sfc/scan.
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations.

Follow these steps to run sfc/scan.
a. Press the Windows + X keys and click/tap onCommand Prompt (Admin).
b. In the elevated command prompt, typesfc /scannow and press Enter.
NOTE: This may take a while to finish running.

Method 3:
I would suggest you to run anti-virus scan on the computer and check.
I would also suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost

Method 4:
Step 1:
I would suggest you to boot your computer in safe mode and check. Here is the link which says how to do it.
Windows Startup Settings (including safe mode)
http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
Step 2:
If the system works fine in safe mode, then I would suggest you to perform clean boot to check for the application that is causing the problem.
Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Here is the link for your reference to perform clean boot.
http://support.microsoft.com/kb/929135
Note: Please go through step 3 of the Kb to keep the computer in normal startup after fixing the issue

Hope it works. For any Windows related queries feel free to join us.

HTH
My System SpecsSystem Spec
18 Sep 2013   #9
NRT

Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Sir George View Post
Quote   Quote: Originally Posted by NRT View Post
im using AVG free edition... as I'm a limited bandwidth user... I'm not installing win updates
Perhaps you don't like using links in forums and that's why I haven't seen anything regarding my suggestion. So, see if anything in the following list provides a solution;

I would suggest you follow these methods and check.

Method 1:
Update Graphics drivers.
Follow these steps to update graphics drivers.
a. Press Windows key + X and selectDevice Manager.
b. Search for Display Adapters and expand it.
c. Right click on the Display Adapter and selectUpdate driver software.

Method 2:
Run sfc/scan.
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations.

Follow these steps to run sfc/scan.
a. Press the Windows + X keys and click/tap onCommand Prompt (Admin).
b. In the elevated command prompt, typesfc /scannow and press Enter.
NOTE: This may take a while to finish running.

Method 3:
I would suggest you to run anti-virus scan on the computer and check.
I would also suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost

Method 4:
Step 1:
I would suggest you to boot your computer in safe mode and check. Here is the link which says how to do it.
Windows Startup Settings (including safe mode)
http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
Step 2:
If the system works fine in safe mode, then I would suggest you to perform clean boot to check for the application that is causing the problem.
Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Here is the link for your reference to perform clean boot.
http://support.microsoft.com/kb/929135
Note: Please go through step 3 of the Kb to keep the computer in normal startup after fixing the issue

Hope it works. For any Windows related queries feel free to join us.

HTH

Will check ur suggestions and will update soon...
My System SpecsSystem Spec
18 Sep 2013   #10
x BlueRobot

 

I would strongly suggest installing Windows Updates, they will provide many important security and stability updates. AVG is a very problematic and poor program, I would strongly suggest removing the program with the AVG Removal Tool, and then using this security combination:

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
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