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Windows 7: Desktop shortcut icon tries to open install from another program

18 Sep 2013   #1

Windows 7 Pro x64
 
 
Desktop shortcut icon tries to open install from another program

Hello, I work with my companies IT department. Over the past year or so I have had the same problem as listed below. Sometimes uninstalling, deleting the softwares folder and re-installing the program takes care of the problem. Other times (like this one) it does not.

I have a user who has a desktop icon that when double clicked tries to open an install for another program already installed on the computer. It is looking for the location folder for what to install. If I click "OK" it will give an "Error 1706" and then repeats. If I cancel it then it comes up again. If I cancel it a second time it will actually open the intended program for the icon.

How can I get this icon to open the program without going through the install it is asking for?

My System SpecsSystem Spec
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18 Sep 2013   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi and welcome to the Forum
Try this:
Right click the icon on the desktop, click delete. You should get a pop up telling ou that this will just delete the icon and not the program. OK. Now go to C:\Program Files\ and search for the folder of the program in question. [or if the folder is not there try C:\Program Files (x86)] Locate the program exe file and right click it, choose "Send to" Then choose "Desktop (create shortcut). This will put a new icon on your desktop.
Hope this helps!
My System SpecsSystem Spec
18 Sep 2013   #3

Windows 7 Pro x64
 
 
Desktop shortcut icon tries to open install from another program

Thanks for the suggestion (mitchell65) but it still tries to do the install after sending to the dessktop.
My System SpecsSystem Spec
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18 Sep 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Then are you sure that you have created a link to the correct exe file. To check navigate back to the exe file and double click it. Report back what happens! does it give you the install again or open the program?
My System SpecsSystem Spec
18 Sep 2013   #5

Windows 7 Pro x64
 
 
Desktop shortcut icon tries to open install from another program

The .exe file gives the same result and trys to call the other programs install. I even re-tried the save to destop with same results.
My System SpecsSystem Spec
18 Sep 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Then I guess that is the wrong exe file! Is there another one in that folder? What program is it? Is it possible to un install and re install it?
My System SpecsSystem Spec
18 Sep 2013   #7

Windows 7 Pro x64
 
 

There are other .exe files in the folder but the one I am working with is the same one we have on all other user computers. It is the "Request" software for KIP plotters that allows a user to send plots and pdf files to the KIP plotters to print. It is installed on all users that have Autodesk products so they can send large format plots to the plotter.

The last person I had the "Request" problem with I was able to uninstall the software, remove the software folders, remove it in the registry, re-boot and re-install and it worked okay.

Another user about a year ago I had the same problem as now. When I re-installed the software it was still trying to open another software install. Because the user no longer needed the other software it was trying to open, I was able to un-install it instead. Then when I installed the "Request" software again it worked "better" but still flashed the screen a couple of times before it would go on and open the "Request" application. Normally the application opens without any stalls or hang-ups.

I have had the same type situation with other software but it has been quite a while since I have. I remember one happened with MS Word.
My System SpecsSystem Spec
19 Sep 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The icon on the desktop is just a shortcut to the exe file that the installer (person) chooses. If clicking the exe file within the folder reproduces the problem then of course clicking the icon on the desktop will have the same result.
I can't find any reference to the Request Prog, for KIP plotters so am unable to check the tree. If you have a folder for this software that contains this exe file can you do a screenshot and post it here.
See here if you need help with this:
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
19 Sep 2013   #9

Windows 7 Pro x64
 
 

I have attached three views. One of what the icon looks like, another for the icon properties view and the third for the Explorer tree location.


Attached Thumbnails
Desktop shortcut icon tries to open install from another program-kip-exe-location-explorer.jpg  
Attached Images
  
My System SpecsSystem Spec
19 Sep 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well there seem to be a number of applications within the same folder. It may well be that all the aplications use the same common files. If this is so it looks like one is causing a conflict but I am only guessing. I see there is a support section on their website. Perhaps it might help to post on there. Sorry I can't be more helpful but it's pointless me just guessing and I don't want to waste your time!
My System SpecsSystem Spec
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