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Windows 7: All Files, Programs, Favorites, Toolbars Gone- Not a Virus


19 Sep 2013   #1

windows 7 pro 64 bit
 
 
All Files, Programs, Favorites, Toolbars Gone- Not a Virus

All was working properly when I turned off. In morning, I turned on and saw a HP screen, like when you first fire up a new computer. All programs were gone and files. It looked like a "new computer" and you had to install programs, etc.

The Explorer opening screen was filled with Amazon, Google, Outlook and tools I did not recognize.

I was able to use Restore and it was resolved. I am curious why this happened. All CPU checks seem to be Okay. Nothing out of the ordinary. I am concerned this might happen again.

Would like your input
New Member.....
Thanks
pick ><>


My System SpecsSystem Spec
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19 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Sounds like a factory reset was invoked.

Try performing a clean install instead of the default HP factory installation. Use this guide:
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
19 Sep 2013   #3

windows 7 pro 64 bit
 
 

Any ideas how a factory reset could have happened? Thanks
My System SpecsSystem Spec
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20 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Sorry, I have no idea. Perhaps it was a menu option at POST that you inadvertently chose?

Performing a clean install as per the tutorial will prevent that from happening. Try it and let us know if you need more help.
My System SpecsSystem Spec
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 All Files, Programs, Favorites, Toolbars Gone- Not a Virus




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