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Windows 7: Trouble seeing files from inside applications like MS and Photoshop


19 Sep 2013   #1

Windows 7 64 bit
 
 
Trouble seeing files from inside applications like MS and Photoshop

Hi,

First time here....hope someone has some ideas for me.

Just recently my computer can no longer "see" files or sub-folders when I'm inside a program like Excel, Word, Photoshop, etc. In other words, when I go to open a file, I have to drag it from explorer or double click on it in explorer. From inside the programs themselves, I can't see either sub directories or the files in them to open them using the menus within the various programs.

(I can see all the files on my hard drives and the network via windows explorer with no problem....)

I just did a major virus eradication a couple of weeks ago, but the problem started after all of that. Any ideas would be appreciated.

Thank you
Jay

My System SpecsSystem Spec
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19 Sep 2013   #2

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by thebells14 View Post
Hi,

First time here....hope someone has some ideas for me.

Just recently my computer can no longer "see" files or sub-folders when I'm inside a program like Excel, Word, Photoshop, etc. In other words, when I go to open a file, I have to drag it from explorer or double click on it in explorer. From inside the programs themselves, I can't see either sub directories or the files in them to open them using the menus within the various programs.

(I can see all the files on my hard drives and the network via windows explorer with no problem....)

I just did a major virus eradication a couple of weeks ago, but the problem started after all of that. Any ideas would be appreciated.

Thank you
Jay
You may need to do additional cleaning. Since you don't state the program(s) or process used previously, I would suggest using a well known on-line AV, like Kaspersky's product, and MalwareBytesAntiMalware – Chameleon.

HTH
My System SpecsSystem Spec
19 Sep 2013   #3

Windows 7 64 bit
 
 

Yep, used malwarebytes and several others as part of a process to get rid of Suspious.cloud.7.ep virus. that thing really sucked, but I think it's gone. Used the process found here: How to remove Suspicious.Cloud.7.EP virus (Removal Guide)

Any other ideas would be appreciated.
My System SpecsSystem Spec
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20 Sep 2013   #4

Windows 7 64 bit
 
 

Bump....Any other ideas for me please?
My System SpecsSystem Spec
20 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Try this:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker

Then reboot and see if the issues is solved.
My System SpecsSystem Spec
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 Trouble seeing files from inside applications like MS and Photoshop




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