Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Additional log on information may be required in notification tray

09 Oct 2013   #1
bobnorma

Windows 7 Home Premium SP1 64bit
 
 
Additional log on information may be required in notification tray

Patch Tuesday on Oct 8, 2013 had 24 important updates. But BEFORE those updates I developed a new problem:

Network/Internet Access Icon: In the lower-right of the desktop, in the notification area, I receive a frequent pop-up notification that states, " Additional Log on Information may be required. Click to open your browser"

If you click it, it does open your browser but no more prompts---it just opens the browser normally. Pop-up definitely appears on start-up or re-start. After you close the pop-up a few times the pop-up quits but will reappear on start-up or reboot.

In googling the problem, the same problem appeared not in 2013 but 2012. Some answers seemed to identify a Windows Update KB number that was the culprit so uninstall the KB or wait for another KB update to fix it. Other answers talked about "switching DNS setting on router to "auto retrieve from provider". Another answer talked about disabling "Enabled NX Domain Redirection" option. Another answer talked about messing with the "registry key and set to zero for DNS", These are some areas I am not confident with, especially messing with the registry.

Help please. Thx.


My System SpecsSystem Spec
.
09 Oct 2013   #2
jumanji

Windows 7 Home Premium 32 bit
 
 

I also had this notification a few days ago. Since it was no problem I did not bother much and did not get into research mode to find out why this was happening. Now however it has disappeared and the notification no longer appears.

Will be interesting to see what others have to say on this problem.

EDIT: The only Password that is remembered in my system is that of SevenForums.
My System SpecsSystem Spec
09 Oct 2013   #3
scr

1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
 
 

I had the same notification yesterday one time on start up but none since.

On edit: I spoke to soon, after today's updates it's back.
My System SpecsSystem Spec
.

12 Oct 2013   #4
MourningStar

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I too am recently getting this systray pop-up. For me, it only appears soon after a start, re-start or start out of hiberbate. I do not recall if it coincide with the recent Updates, but it might.
My System SpecsSystem Spec
12 Oct 2013   #5
C-11

Windows 7 Professional SP1 64-bit
 
 

I've been getting the notification too. It's been happening for almost two weeks now.

Any movement of my mouse or doing anything and the notification disappears.

I'm getting the notification less & less.

Additional log on information may be required in notification tray-additional-log-information.jpg


My System SpecsSystem Spec
13 Oct 2013   #6
MourningStar

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
13 Oct 2013   #7
scr

1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
 
 

Are any of you that are getting this pop up using OpenDNS?
My System SpecsSystem Spec
13 Oct 2013   #8
MourningStar

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by scr View Post
Are any of you that are getting this pop up using OpenDNS?
help me learn how to find out if I am.

-thnx
My System SpecsSystem Spec
13 Oct 2013   #9
scr

1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
 
 

OpenDNS is not something that is set up automatically in most cases and requires you to set the preferred DNS server under the Local Area Connection Properties. If you did not set this up then chances are you are not using OpenDNS. However if you would like to check I suggest that you review the Configuration and setup FAQ Here:https://support.opendns.com/entries/...tion-Setup-FAQ The third paragraph titled "How do I test whether or not I am using OpenDNS on my network?" provides a link to test your system and also explains how the determination is made.

The reason I asked is because I read an old OpenDNS forum entry that referred to OpenDNS as the problem in 2012 OpenDNS Community > Forums > "Additional log on information may be required" pop up warning issue.

As bobnorma said in his post there is a lot of out dated information on the Internet regarding this issue. It is note worthy to state that there does not seem to be a great number of people having this issue at the moment based on the lack of more recent information.

I have stopped using OpenDNS to see if the pop ups continue. After several reboots I have not seen it pop up again but it seems to pop at different intervals which I have not been able to nail down to any specific cause yet. Prior to changing the preferred DNS server it would pop up several times even when my browser was already open. I am attempting to resolve the issue but I must admit I am shooting in the dark.
My System SpecsSystem Spec
13 Oct 2013   #10
Urthboundmisfit

Win 10 Pro x64, Win 7 Pro x64
 
 

I've also been getting intermittent pop-ups when booting.

Quote   Quote: Originally Posted by scr View Post
Are any of you that are getting this pop up using OpenDNS?
Yes I am and I've applied the fixes described here and here. Only the reg hack (changing the EnableActiveProbing value to 0) seems to permanently stop the popups
My System SpecsSystem Spec
Reply

 Additional log on information may be required in notification tray




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Additional Log On Information Required/Complete the Log On Process
I've been having a troublesome, recurring problem with my network: Usually my connection works fine for extended periods of time, but eventually an error will crop up asking for additional log on information, and the network will lose internet connection. Running Windows Network Diagnostics...
Network & Sharing
Additional log on information required keeps popping up.
Hi, Whilst on the internet I keep getting the 'additional log on information required-click to open your browser' bubble popping up. When this happens it briefly disconnects me from the internet (it automatically reconnects within a few seconds) and sometimes when I turn my laptop on it will...
General Discussion
Constant 'Additional log on information may be required' pop-up
After installing today's (13-11-2012) updates, I constantly get the following message: 'Additional log on information may be required - click to open you browser' If I execute my browser nothing happens (off course) I'm on a cable internet connection which doesn't require log on information what...
General Discussion
Additional information might be required keeps popping up
Additional information might be required keeps popping up and keeps kicking me off the internet. I am using wireless connection. It keeps connection to the router but keeps kicking me back to the additional agreement page. I have had this problem at other locations too. I as using windows 7. ...
Network & Sharing
additional log on information is required!
hi! I keep getting this message which says that Additional log on information is required.Sometimes i get this message when i boot windows or sometimes when i logoff and log into windows again. help would be appreciated.I have updated the drivers. Thanks
General Discussion
KB2446708 Additional log on information may be required
When I install KB2446708 I get after the system start the popup "Additional log on information may be required". I uninstalled it and it seems to be gone. What is this good for and how can I avoid it when this fix is installed?
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App