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Windows 7: Keyboard and mouse unresponsive after ~30 mins of use


09 Oct 2013   #1

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 
Keyboard and mouse unresponsive after ~30 mins of use

My issue started a couple weeks ago, and it startled me at first because all of the lights on my keyboard started flashing on and off and I could no longer use my mouse and keyboard. My hard drive and my USB headphones still work however.

I noticed that if the issue happens while my devices were connected to USB 2, I could switch to USB 3 and they would work until this issue happens again. I'm not sure if this is relevant.


Also, at times I randomly hear the USB unplug sound.


This issue usually happens when I am playing a game. In fact, I don't think it's happened when I wasn't playing a game, though I may remember it happening when using google chrome. Not sure.


I have deleted my hard drive and reinstalled windows 7, the issue persists.


Does anyone know any steps I can take to ensure this does not happen. I will not spend any money on the fix, as this computer is pretty new and I spent well over a thousand dollars on it.

My System SpecsSystem Spec
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09 Oct 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Do you have, or can you borrow, another KB & mouse? Plug them in and see how it works.

If it's any hardware that came with the machine - what's the warranty status?
My System SpecsSystem Spec
09 Oct 2013   #3

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

i don't have any spares but i have plugged them into a laptop and they worked flawlessly.i built the machine together a little over a year ago, so i doubt i still have any warranty on the parts. the keyboard and mouse however are pretty lightly used, but are a couple years old. it may be a hardware issue, but i find it funny how both devices stop working simultaneously.
My System SpecsSystem Spec
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09 Oct 2013   #4

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

i just came back from a coupel hours of not being on my computer, while it was on. they keyboard and mouse worked fine. then they broke. im guessing this problem is from them being used, not from them being plugged in.
My System SpecsSystem Spec
09 Oct 2013   #5

Windows 7 Pro. 64/SP-1
 
 

Knowing what mouse and keyboard you are using would help.
My System SpecsSystem Spec
09 Oct 2013   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Layback is right. We could also benefit by knowing more about your machine.

Please fill in your system specs - click on the Easy system specs link in my signature to download a tool that will auto-fill the information for you.

Thanks

edit: I had an old KB/mouse set and they started acting flaky so I replaced them. I changed drivers (update, roll back, none) and nothing helped - so I bit the bullet. Your situation might be different, so before you shell out any money..... but we need your machine information to do any research.
My System SpecsSystem Spec
10 Oct 2013   #7

Windows 7 Pro. 64/SP-1
 
 

Here is somethings that will help.
You will still have to a little editing.

System Info - See Your System Specs

https://www.piriform.com/speccy/download/portable
My System SpecsSystem Spec
10 Oct 2013   #8

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

when i get home, i will fill this information out. but for now, a small update. i replaced my keyboard with an older one that we had laying around and the keyboard no longer breaks during use, however, the mouse will lag every once in a while, and though it isn't game-threatening, it has been quite a nuisance for those quick maneuvers that i need to make.
My System SpecsSystem Spec
11 Oct 2013   #9

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

my info has been updated.
My System SpecsSystem Spec
11 Oct 2013   #10

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for updating your system specs. There is however some pertinent information missing: keyboard / mouse

I think you solved this issue yourself in post #8

You stated that replacing the KB solve that issue, but the mouse still lagged. You might have to replace the mouse too. If you're concerned about those quick maneuvers then you should consider a mouse/pointing device better suited to gaming.
My System SpecsSystem Spec
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 Keyboard and mouse unresponsive after ~30 mins of use




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