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Windows 7: Certain folders crashing Windows Explorer

15 Oct 2013   #1
pauljon824

Windows 7 Home Premium 64bit
 
 
Certain folders crashing Windows Explorer

Hi.

I'm not sure if this is the right place to post this since it's not entirely BSOD related, so I haven't followed the usual pre-thread-creation requirements.

A few days ago I had a sudden BSOD and trouble booting my computer back up again. I ran some sort of bootup repair and it worked, but my computer has been running abnormally slow since. I managed to fix my internet browsing speed which seemed to be due to a virus, but whenever I try and access certain folders in windows explorer now, explorer will simply crash.

I have tried running in safe mode and disabling thumbnails and the like and none of it seems to work. I looked through this thread:
Clicking on specific folders causes explorer to crash
and none of the context menu handlers would fix the problem, and "DivX" was nowhere to be found.

A wide variety of folders seem to be affected. Some have videos, mostly .avi's, and some have nothing but pictures, mostly .jpegs. I'm pretty stumped as the many solutions online seem to be of no help.

Thanks!


My System SpecsSystem Spec
.
15 Oct 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Which video codec you do use?

You use the latest version of Shark007's FREE Codec solutions - Windows 7 codecs - Windows 8 codecs only. If there is any other video codecs installed, uninstall them.

Also, run Disk Cleanup - Open and Use. Make it sure that the "Thumbnails" option is checked when you are on step 4.
My System SpecsSystem Spec
15 Oct 2013   #3
pauljon824

Windows 7 Home Premium 64bit
 
 

Thanks for the reply. I'm not entirely sure how to uninstall all of my video codecs or what those even are... heh...
My System SpecsSystem Spec
.

16 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In that case, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
16 Oct 2013   #5
pauljon824

Windows 7 Home Premium 64bit
 
 

Here it is. Thanks!


Attached Files
File Type: rar MSINFO32.rar (43.8 KB, 2 views)
My System SpecsSystem Spec
16 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
15/10/2013 8:30 AM    Application Error    
Faulting application name: Explorer.EXE, 
version: 6.1.7601.17567, 
time stamp: 0x4d672ee4

Faulting module name: thumbcache.dll, 
version: 6.1.7601.17514, 
time stamp: 0x4ce7c9d0
Exception code: 0xc0000006

Fault offset: 0x000000000000732d
Faulting process id: 0xc38
Faulting application start time: 0x01cec97d5ba25df3
Faulting application path: C:\windows\Explorer.EXE

Faulting module path: C:\Windows\system32\thumbcache.dll


Report Id: 0fadfb4e-3574-11e3-a68f-e8113260795c
Follow at least these parts of my previous suggestions in post #2 ....
Quote   Quote: Originally Posted by Arc
You use the latest version of Shark007's FREE Codec solutions - Windows 7 codecs - Windows 8 codecs only

Also, run Disk Cleanup - Open and Use. Make it sure that the "Thumbnails" option is checked when you are on step 4.
My System SpecsSystem Spec
16 Oct 2013   #7
pauljon824

Windows 7 Home Premium 64bit
 
 

I installed those codecs and ran a disk cleanup, and my computer restarted itself. Upon booting up again, it ran incredibly slowly, and eventually gave me a BSOD. Upon attempting to boot up again, after the initial screen that said "SAMSUNG" and "press F2 for setup", there was nothing but a black screen with a flashing white cursor on the top left. After waiting a long time, it would read "OS not found."

None of the F# buttons during the "SAMSUNG" screen do anything besides the black screen except for F2 which takes me to the system setup or something along those lines. I checked the boot order and it boots my CD drive first, then my HDD which seems to register. I tried switching the order but that solved nothing.

On another note, after that BSOD, my laptop began making a rhythmic clicking noise, and when I shake it, it sounds like something small is loose inside. I'm trying to find a screwdrive to take a look inside. Apparently the harddrive being loose might be the issue, but the fact that this happened right after installing new codecs and running a disk cleanup makes that sound unlikely.

I do not have a boot disc as my OS came pre-installed on my computer, so I'm out of ideas. I went from some folders crashing my computer to not being able to boot it up at all
My System SpecsSystem Spec
16 Oct 2013   #8
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
HDD Failure?

It's possible that your HDD has failed.

Faulty HDDs often make a clicking noise.
My System SpecsSystem Spec
16 Oct 2013   #9
pauljon824

Windows 7 Home Premium 64bit
 
 

Sigh everything is just getting worse. I managed to get a startup disc from a friend but now my computer won't even get past the first screen. It doesn't progress past that "SAMSUNG" screen and pressing F2 which used to work now says "Please Wait..."Forever. At least before it went to the black screen and said "OS not found"

I'm totally lost and frustrated at the moment... If it is indeed a hard drive issue, what could fix it? Would I have to replace the harddrive? I'd rather not lose all my data as I don't have everything backed up. I'm a university student and have many notes from the past week that haven't been backed up and I need them for an essay due soon... Aaaarrrggghhhh...
My System SpecsSystem Spec
17 Oct 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

lehnerus2000 suggested something that you should take care of.

Test the HDD using the tool supplied by the hardware manufacturer.
My System SpecsSystem Spec
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 Certain folders crashing Windows Explorer




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