Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Additional log on information required keeps popping up.

18 Oct 2013   #1
electrino

Windows 7 Home Premium 64bit
 
 
Additional log on information required keeps popping up.

Hi,

Whilst on the internet I keep getting the 'additional log on information required-click to open your browser' bubble popping up. When this happens it briefly disconnects me from the internet (it automatically reconnects within a few seconds) and sometimes when I turn my laptop on it will connect to the internet but wont allow me access to the internet.
I have had my laptop/internet service provider/modem for nearly a year but this problem has cropped up in the last few weeks!
I'm assuming that it is an update issue of some type as when I connect with my PS3 it stays connected with no interruption in connectivity at all.

I am using a wireless connection, my ISP is Vodafone Ireland and my modem is a black ZyXEL (P-66OHN-T1A) Eircom modem.

Any help will be greatly appreciated as this issue is intensely frustrating!


My System SpecsSystem Spec
.
18 Oct 2013   #2
indianacarnie

 

Welcome to the forums!

Have you tried running an sfc/scannow? We have many excellent tutorials here at the forums, written by some very capable people. Here's one on how to do that if you haven't before. Just click on the link.

SFC /SCANNOW Command - System File Checker

If this is a "new" problem have you tried a system restore to a point before this started? (always start with the simple things) I'm assuming you have already ran your malware and anti-virus scans of course.
My System SpecsSystem Spec
18 Oct 2013   #3
indianacarnie

 

Another thought....... this sounds more like a browser/isp problem to me , but I could be wrong. Have you updated your browser and/or router firmware?
My System SpecsSystem Spec
.

18 Oct 2013   #4
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
OpenDNS?

Some people were having a problem with OpenDNS.

Check out this thread:
Additional log on information may be required in notification tray
My System SpecsSystem Spec
18 Oct 2013   #5
archer

Windows 7 ultimate x64
 
 

Hi electrino, Welcome.

Did you do some update after which this message is popping up?

Basically installing KB2446708 (windows update) pops this message.
My System SpecsSystem Spec
18 Oct 2013   #6
electrino

Windows 7 Home Premium 64bit
 
 

I just did the sfc/scannow and it found no integrity violations. I am using open DNS but I don't know how to change it!
I did get a windows update recently and the problem started soon afterwards. But, again, I dont know how to check what update it was or how to uninstall it or even how to restore to a previous save point!

Please excuse my absolute ignorance in relation to this! Im kind of lost!

p.s. i did a virus/maleware scan and everything is good in that dept.
My System SpecsSystem Spec
18 Oct 2013   #7
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 

Have a look at the links in this post by scr:
Additional log on information may be required in notification tray
My System SpecsSystem Spec
18 Oct 2013   #8
electrino

Windows 7 Home Premium 64bit
 
 

followed the advise given by scr in the link:

Additional log on information may be required in notification tray

And i flushed my browser and DNS cache by following the instructions but the problem still persists.
My System SpecsSystem Spec
18 Oct 2013   #9
archer

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by electrino View Post
I just did the sfc/scannow and it found no integrity violations. I am using open DNS but I don't know how to change it!
I did get a windows update recently and the problem started soon afterwards. But, again, I dont know how to check what update it was or how to uninstall it or even how to restore to a previous save point!

Please excuse my absolute ignorance in relation to this! Im kind of lost!

p.s. i did a virus/maleware scan and everything is good in that dept.
Go to control panel==>Programs and features==>Installed updates==> look for KB2446708==>right click on it and uninstall it.
My System SpecsSystem Spec
18 Oct 2013   #10
electrino

Windows 7 Home Premium 64bit
 
 

Quote:
Go to control panel==>Programs and features==>Installed updates==> look for KB2446708==>right click on it and uninstall it.
Just had a look there and I don't actually have the KB2446708 update!
My System SpecsSystem Spec
Reply

 Additional log on information required keeps popping up.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Additional Log On Information Required/Complete the Log On Process
I've been having a troublesome, recurring problem with my network: Usually my connection works fine for extended periods of time, but eventually an error will crop up asking for additional log on information, and the network will lose internet connection. Running Windows Network Diagnostics...
Network & Sharing
Additional log on information may be required in notification tray
Patch Tuesday on Oct 8, 2013 had 24 important updates. But BEFORE those updates I developed a new problem: Network/Internet Access Icon: In the lower-right of the desktop, in the notification area, I receive a frequent pop-up notification that states, " Additional Log on Information may be...
General Discussion
Constant 'Additional log on information may be required' pop-up
After installing today's (13-11-2012) updates, I constantly get the following message: 'Additional log on information may be required - click to open you browser' If I execute my browser nothing happens (off course) I'm on a cable internet connection which doesn't require log on information what...
General Discussion
Additional information might be required keeps popping up
Additional information might be required keeps popping up and keeps kicking me off the internet. I am using wireless connection. It keeps connection to the router but keeps kicking me back to the additional agreement page. I have had this problem at other locations too. I as using windows 7. ...
Network & Sharing
additional log on information is required!
hi! I keep getting this message which says that Additional log on information is required.Sometimes i get this message when i boot windows or sometimes when i logoff and log into windows again. help would be appreciated.I have updated the drivers. Thanks
General Discussion
KB2446708 Additional log on information may be required
When I install KB2446708 I get after the system start the popup "Additional log on information may be required". I uninstalled it and it seems to be gone. What is this good for and how can I avoid it when this fix is installed?
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:17.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App