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Windows 7: Windows 7 Will not shut down + other issues

20 Oct 2013   #1
techhnyne

Windows 7 Ultimate x64
 
 
Windows 7 Will not shut down + other issues

i have been searching the forums and google for a solution.

Win 7 Ult x64 when i click shutdown/restart it logs off then site on the shutting down screen. I even tried a CLEAN BOOT and it is still having this problem.
also when i am using windows and i am on a window that scrolls randomly my window will automatically start to scroll without touching anything, it scrolls and then stops after like 60-90 seconds then my computer is fine to use again until it starts to do that again. it does it at random times.

when i click run my task manager it opens up with the content part of the window but the title bar, menu bar and tool bar are missing. meaning the only thing showing is the white area with the list of things running. can anyone please help me out with these issues?!
thank you!!


My System SpecsSystem Spec
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20 Oct 2013   #2
BrightBlessings

Win7 Pro-64 Bit
 
 

For the task manager, open him up and double click where I have marked the pic in red, either side it dont matter.
Windows 7 Will not shut down + other issues-capture.jpg

I would also try running this, if there are any problems run 3 times rebooting before each.

SFC /SCANNOW Command - System File Checker


My System SpecsSystem Spec
21 Oct 2013   #3
techhnyne

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by BrightBlessings View Post
For the task manager, open him up and double click where I have marked the pic in red, either side it dont matter.
Attachment 290593

I would also try running this, if there are any problems run 3 times rebooting before each.

SFC /SCANNOW Command - System File Checker

thank you the task manager worked but i ran that scan earlier today and it did not find any issues.. have malwarebytes and they did not find any virus/malware

any other ideas?
My System SpecsSystem Spec
.

21 Oct 2013   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

It could be a virus or malware.
Do you run any real-time Anti-Virus and/or Anti-Malware programs?
Have you scanned with any programs other than Malwarebytes?
There is no one program that will find/fix/prevent all viruses and malware.

It could be hardware related.
You can use this tutorial to help update your System Specs in SF.
System Info - See Your System Specs

Did you buy a PC with Win 7 Ultimate preinstalled, or did you install it?

Here is a troubleshooting tutorial you can work through.
Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
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 Windows 7 Will not shut down + other issues




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