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Windows 7: windows explorer has stop working

22 Oct 2013   #1
hens74

Windows 7 Home Premium 32bit
 
 
windows explorer has stop working

everytime rigth clik any program,windows explore has stop working,how to fix,please help me




Attached Files
File Type: rar error.rar (1.07 MB, 3 views)
My System SpecsSystem Spec
.
23 Oct 2013   #2
Dude

Windows 10 Pro X64
 
 

Start with this

SFC /SCANNOW Command - System File Checker.

Please fill in your specs

System Info - See Your System Specs

Make sure you have up to date video drivers, and I would recommend scanning for malware
My System SpecsSystem Spec
23 Oct 2013   #3
diplo

Windows 7 Profession x64
 
 

In addition to what Dude has recommended, I have had luck doing a diskcheck (CHKDSK /F from elevated command prompt). I've seen this find and fix errors and alleviate the explorer.exe is not working problem.
My System SpecsSystem Spec
.

24 Oct 2013   #4
hens74

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Dude View Post
Start with this

SFC /SCANNOW Command - System File Checker.

Please fill in your specs

System Info - See Your System Specs

Make sure you have up to date video drivers, and I would recommend scanning for malware
I have done SFC / SCANNOW, but when running the systeminfo error message 0xc000007b


Attached Images
windows explorer has stop working-snag-13102420482900.png 
My System SpecsSystem Spec
24 Oct 2013   #5
diplo

Windows 7 Profession x64
 
 

Did you
Code:
CHKDSK /F
yet?
My System SpecsSystem Spec
24 Oct 2013   #6
x BlueRobot

 

Please upload the results of the log file created the System File Checker, and this may be helpful - Troubleshooting Explorer.exe Crashing Issues
My System SpecsSystem Spec
25 Oct 2013   #7
hens74

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by diplo View Post
Did you
Code:
CHKDSK /F
yet?
I've tried, but it did not solve the problem
My System SpecsSystem Spec
25 Oct 2013   #8
hens74

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Please upload the results of the log file created the System File Checker, and this may be helpful - Troubleshooting Explorer.exe Crashing Issues
this Dump file ..


Attached Files
File Type: zip WER_Explorer - Shortcut.zip (27.5 KB, 2 views)
My System SpecsSystem Spec
25 Oct 2013   #9
x BlueRobot

 

No, read Option Three of this tutorial which you followed earlier - SFC /SCANNOW Command - System File Checker

The dump file is a few months old so the findings are most likely going to be invalid now, but I'll have a look just as a matter of interest.
My System SpecsSystem Spec
25 Oct 2013   #10
x BlueRobot

 

Code:
BugCheck 1000007E, {c0000005, 98d3182a, 8b983308, 8b982ee0}

Probably caused by : CHDRT32.sys ( CHDRT32+11f82a )
Code:
8b983308 -- (.exr 0xffffffff8b983308)
ExceptionAddress: 98d3182a (CHDRT32+0x0011f82a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000004
Attempt to read from address 00000004
Code:
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
It seems that your Conexant High Definition SmartAudio driver is causing problems, by not using pointers properly, leading to access violation exceptions which do not have the appropriate exception handler. I would suggest checking for any updates from here - Conexant - Support

Code:
1: kd> lmvm CHDRT32
start    end        module name
98c12000 98d59000   CHDRT32  T (no symbols)           
    Loaded symbol image file: CHDRT32.sys
    Image path: \SystemRoot\system32\drivers\CHDRT32.sys
    Image name: CHDRT32.sys
    Timestamp:        Fri Nov 30 02:03:12 2012 (50B813E0)
    CheckSum:         0014C5D7
    ImageSize:        00147000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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