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Windows 7: Help me please! I cannot logon to my fairly new Gateway computer...

28 Oct 2013   #1
miamisunray

windows 7 home edition 64 bit
 
 
Help me please! I cannot logon to my fairly new Gateway computer...

Hello everyone.... I will make this short...perhaps I can find some help....

For some reason, I type in my password that I use 2 times and more a day...and I get the error message

'the user profile service service failed the logon..........user profile cannot be loaded..."

i have done my research......and I do not know my administrators passwrd...I do not (or cannot find) my startup disc..... so I am at my wits end to find a solution to something that should not be happening in the first place.. All I do is surf the web, send and receive emails....really basic stuff.....

My computer is not a laptop.
Please help!!!!! otherwise I guess I will have to make a first trip to repair this computer.......

thanks all.....and if you are wondering how I can send this, my 60 inch tv is
wireless so I have a keyboard and mouse.....but it is so slow, relatively speaking....

Ray


My System SpecsSystem Spec
.
28 Oct 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Can you enter "safe mode"?
Can you enter Advanced Boot Options and select "repair you computer"?
My System SpecsSystem Spec
28 Oct 2013   #3
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

My System SpecsSystem Spec
.

28 Oct 2013   #4
Brink

64-bit Windows 10 Pro
 
 

Hello Ray, and welcome to Seven Forums.

The tutorial below may be able to help fix this error. Be sure to read all of it for all available options.
User Profile Service failed the logon. User profile cannot be loaded.
If needed, you could download a Windows 7 ISO file to create a bootable USB/DVD on any computer to use on your computer with the tutorial above for step 3 in the "In Preparation" section.

Windows 7 USB/DVD Download Tool

Hope this helps,
Shawn
My System SpecsSystem Spec
28 Oct 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

From advanced boot options->repair your computer. Do User Account Password - Change from WinRE
Skip step 12 you can always disable it after problem has been fixed! you can continue with step 13 -15. In step 16 logon as administrator. Now try to fix the problem
My System SpecsSystem Spec
28 Oct 2013   #6
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

with all respect to kaktusoft , i would try Brinks tutorial first ,
i had the exact same issue and the tutorial fixed it.

let us know how you get on.
My System SpecsSystem Spec
28 Oct 2013   #7
miamisunray

windows 7 home edition 64 bit
 
 

Hi again and thanks for the replies..

Honestly, it looks all so complicated.... I'm not sure I would want to write all that down and then do all that at my computer..Seems like a complicated fix for what seems like a simple deal......

I think I would rather pay someone to do it for me and chalk it up to the cost of having a computer these days....

Thanks again for your efforts in trying to help....

I will let all know whatg happens... too bad there is not a simple combination of keystrokes that can boot up a computer without the need for a disc.... who saves those thinghs anywayZ??? lol

Ray
My System SpecsSystem Spec
29 Oct 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

advanced boot options->repair your computer as told you in post 5. It's actually the same as "win7 system repair dvd" or "win7 install dvd" (option repair computer). It's all you need.
My System SpecsSystem Spec
29 Oct 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

System Restore OPTIO TWO.
Can be done from advanced boot options->repair your computer ( Advanced Boot Options )

It's just a few clicks!



My System SpecsSystem Spec
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 Help me please! I cannot logon to my fairly new Gateway computer...




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