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Windows 7: Windows Explorer Is Not Working/Windows explorer is restarting Loop

05 Nov 2013   #1
Dallythewop

Windows 7 Professional
 
 
Windows Explorer Is Not Working/Windows explorer is restarting Loop

Sorry for starting a thread on this, but from reading about my problem online it seems like a different set of circumstances causing this for each person. So here's what I can tell you.

I was going through and deleting stuff off my hard drive, trying to clear up space and get things a little more stream lined and after uninstalling a program called iLivid I got the "Windows Explorer is not Working" error. As Windows Explorer restarted itself I wasn't too worried having had this happen before. About 2 seconds after Explorer restarted I got the "Windows Explorer Is Not Working" error again, once again letting it restart itself. After it restarted itself the error popped up immediately and now seems to be an infinite loop. I tried restarting but shortly after the computer loaded up it happened again. So now I'm in Safe Mode and the computer is usable. I tried using the System Recovery which let me go back to right before iLivid was uninstalled. Upon completion I thought I had it fixed but 2 or 3 minutes after loading up it happened again. I have about 2-3 seconds between each cycle, enough to maybe open an Explorer alternative allowing me to see and open my programs while not in Safe Mode, but with the error windows constantly popping up running in normal mode is basically pointless.

I've ran the SFC and it hasn't help. Like I said above, I've tried System Recovery to no avail. I've tried fixing the registry, still nothing.

This is what the Event Viewer is saying

Log Name: Application
Source: Application Error
Date: 11/3/2013 3:52:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: laptop
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66
Exception code: 0xc0000005
Fault offset: 0x0009b8a1
Faulting process id: 0x628
Faulting application start time: 0x01ced80ed41238be
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
Report Id: 33b7ca40-44d2-11e3-b749-705ab6c04299
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-03T21:52:16.000000000Z" />
<EventRecordID>27773</EventRecordID>
<Channel>Application</Channel>
<Computer>laptop</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d6727a7</Data>
<Data>DivXMFSource.dll</Data>
<Data>1.0.0.72</Data>
<Data>4cffcf66</Data>
<Data>c0000005</Data>
<Data>0009b8a1</Data>
<Data>628</Data>
<Data>01ced80ed41238be</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data>
<Data>33b7ca40-44d2-11e3-b749-705ab6c04299</Data>
</EventData>
</Event>

If anyone knows what I can do to fix this problem I would greatly appreciate the help. Thanks for your help in advance and if you need more info just tell me what you need and I'll do my best to get it to you promptly.


My System SpecsSystem Spec
.
05 Nov 2013   #2
Gekie

Win7 x64, Win 8 x32, Mac
 
 

DivXMFSource.dll suggests that it is related to DivX codec, most likely generating thumbnails for some files in the root directory of that drive. It could be a corrupt library on your computer or one of media files on the hard drive.

To confirm it is the thumbnails you could try moving the files away in the command prompt (see move /? for detailed instructions) and checking if the folder opens.

Then you should try re-installing your DivX codec. If the issue persists it is most likely a corrupt media file and you will have to turn thumbnails off to access the folder.
My System SpecsSystem Spec
05 Nov 2013   #3
Dallythewop

Windows 7 Professional
 
 

Hey Gekie, I don't know about the thumbnails thing, but I did change my folder options to show icons instead of thumbnails and i also downloaded some new Divx Codecs, installed them, restarted and viola everything seems to be working fine! thank you so so much! If there's any way I can repay you let me know, you helped me out immensely!
My System SpecsSystem Spec
.

05 Nov 2013   #4
Gekie

Win7 x64, Win 8 x32, Mac
 
 

I am glad it's helpful. Welcome to join our family here. All members here are happy to help each other. That's why I am joined. Good Night.
My System SpecsSystem Spec
17 Apr 2015   #5
ace

win 7 XP
 
 

I have a windows 7 machine that is in a "windows explorer has stopped working" loop. I've tried everything I know to fix this problem. I do not have much knowledge or experience with the event viewer. Can you please assist me with creating a log file that I can send to you or someone else that can interpret what might be causing this error. Thank You very much.
My System SpecsSystem Spec
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