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Windows 7: Random black screens when playing game or attempting to watch videos


11 Nov 2013   #1

Win 7 64bit Ultimate
 
 
Random black screens when playing game or attempting to watch videos

It only started back in ...July of this year, and began annoying me in the first part of August. I thought it was World of Warcraft, that was when it happened. Just bounding along, when my screen went black, and I had no control of my mouse or keyboard. I would have to physically turn off my power supply (power button was unresponsive) I chatted with blizz tech support on the phone after I had done their other suggestions, and I uploaded my dxdiag and a few other files to them. They stated they could find nothing wrong, but did see a few things driver wise that needed updating. I updated those, and played on.

It continued to happen, and I started to suspect my video card was going bad (XFX Radeon HD 6790) I contacted XFX and went through troubleshooting with them, and finally they RMA'd the card. I got a new card, GTX 560 TI (nvidia) and started from scratch. Uninstalled countless things I hadn't used in forever, used CCleaner to make my registry tidy again, and watched the black screens get worse and worse. I wrote back to XFX and let them know their card was fine it's something in my system) It began happening with going to youtube, or watching hulu, it happens now (I am praying I can get this typed out before it goes blank) so randomly. I finally, after hours of searching found this forum. I downloaded that file capture thingy, and have several zpped. See, it doesn't always leave a dump file when it does it, and that is most frustrating.

I can't play my game at all now (WoW) when it loads, pop goes the black screen, and likely as not, I won't get a dump file. I can't figure out what's happening, and I need your help. Can you please translate what's happening here and give me a clue where to go?

Oh, I forgot one thing. I can't seem to run any kind of video stress testing. Furmark, for example, the moment I start it...black screens.

Thanks!



Attached Files
File Type: zip SF_30-10-2013.zip (2.33 MB, 1 views)
File Type: zip SF_10-10-2013.zip (2.47 MB, 0 views)
File Type: zip SF_09-10-2013.zip (2.43 MB, 1 views)
My System SpecsSystem Spec
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12 Nov 2013   #2

Win 7 64bit Ultimate
 
 

Is there anything else I can do test wise to help get some comprehensive information for you guys? I don't know if it will put up with a memtest (especially all night) since it doesn't like to keep working/being responsive to input for any decent length of time.
My System SpecsSystem Spec
12 Nov 2013   #3

Windows 7 pro 64-bit
 
 

You can post this in the BSOD forum since your attachments include minidumps
My System SpecsSystem Spec
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12 Nov 2013   #4

Win 7 64bit Ultimate
 
 

I actually did originally post it in the BSOD forum. I don't know how it wound up over here, there is no note of it being moved by an admin. Can someone move it back?
My System SpecsSystem Spec
12 Nov 2013   #5

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

It might have gotten moved because your machine isn't blue-screening.

Try running memtest even though it might crash. You might see a RAM error before it does.

I can think of a few things that this might be:

1. Faulty or failing power supply
2. Overheated processor (Use Speedfan or Coretemp to get your processor's temps)
3. Faulty RAM

I seriously doubt that it's your graphics card.

Try memtest and get us your CPU temps (please), and we'll see what we can do.
My System SpecsSystem Spec
12 Nov 2013   #6

Win 7 64bit Ultimate
 
 

Yeah, it's black screen to "no signal" on my monitor. A couple of blue screens, but I don't think that's the norm.
I don't over clock (I am kinda nervous bout trying that) I tried it with one of the calculators, and it just made me too nervous to be happy for .4 increase in speed.
The processor doesn't really get hot, and I do have another processor that I swapped out thinking along the same lines, umm AMD athlon II x4 640 3.0 ghz. Same issue. I redid the thermal paste, etc, with the original processor and issue still happens.
According to core temp- the max is 70C and it's currently running at 39C

I did the windows memory diag tool (extended, 10 passes), and will post the results.
Thanks for helping
My System SpecsSystem Spec
12 Nov 2013   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

So your browser is Google ... let's just run a quick scan with DDS (doesn't do squat), but it shows me what might/could be wrong.

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
12 Nov 2013   #8

Win 7 64bit Ultimate
 
 

Ok, here ya go


Attached Files
File Type: zip attach.zip (2.6 KB, 0 views)
File Type: zip dds.zip (6.2 KB, 0 views)
My System SpecsSystem Spec
17 Nov 2013   #9

Win 7 64bit Ultimate
 
 

Ok, to update, I ran a 10 pass memory diag and got and error, I ran each stick on a 10 pass enhanced and got one stick that has issues. Which is awesome, I do plan on replacing it. I took it out of my loop, and still the problem continues.

So, back to square one.
My System SpecsSystem Spec
17 Nov 2013   #10

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Try going down to one stick of RAM and seeing if that makes it work. If it does, swap out that stick for another and see if it works again. Then try the third stick...

It's possible that the memtest didn't pick up a second problem in another stick. Try one stick at a time and see how that works.
My System SpecsSystem Spec
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 Random black screens when playing game or attempting to watch videos




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