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Windows 7: windows update and firewall stops


12 Nov 2013   #1

windows 7 64 bit
 
 
windows update and firewall stops

suddenly when I turn computer on, a pop-up says windows update and firewall has stopped working. I click on each and turn on with no problems. next time computer is turned on, same pop-up appears.

is there anything I can do to keep these programs running?
please advise,
thanks,
john


My System SpecsSystem Spec
.

13 Nov 2013   #2

Windows 7 Ultimate 64-bit
 
 

Hello,

What might have happened here is the Windows services for these programs have been disabled. This is an easy fix. Follow my steps below:

1. Press the Windows Key + R to open the Run dialog.
2. In the dialog, type "services.msc" (without the quotes). Figure 1
3. Locate Windows Update... Figure 2
3. ...and Windows Defender. Figure 3
4. Right-click on Windows Defender and select Properties.
5. Under Startup Type, select Automatic. Figure 4
6. Do the same for Windows Update. Figure 5

Restart your computer and you should be good to go.
If you are still getting the message, reply to this message.

EDIT: Woah sorry, instead of Windows Defender, find Windows Firewall instead and do step 5 for it too.

If you find my posts helpful, please help me out by pressing the little "Add to techhead287's Reputation" button at the top of this post. Thanks!


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My System SpecsSystem Spec
14 Nov 2013   #3

windows 7 64 bit
 
 

thank-you for your advise. I solved the windows update problem. but, firewall issue still exists. I have Norton 360 program w/firewall. and have been playing around w/their settings. tried to shut off Norton and turn on windows firewall, that didn't work either, oh well.

again thanks for your input and have a wonderful day.
john
My System SpecsSystem Spec
.


14 Nov 2013   #4

windows 7 64 bit
 
 

just found remote procedures on services msc. apparently this program runs for Norton 360 and it's set at manual. I changed to auto. now i'll see if that fixes the problem.

thanks again,
john
My System SpecsSystem Spec
15 Nov 2013   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jsk4224 View Post
just found remote procedures on services msc. apparently this program runs for Norton 360 and it's set at manual. I changed to auto. now i'll see if that fixes the problem.

thanks again,
john
Hello John,

Sorry for the trouble. Is your problem with Norton 360 fixed now? If not, please let me know the details. I can help you fix the problem.

Thanks!

Vineeth
Norton Support
My System SpecsSystem Spec
15 Nov 2013   #6

windows 7 64 bit
 
 

I was hoping it was fixed, but it still exists. the Norton 360 firewall is turned on and working. icon on taskbar blinks, I click on it and click to turn on nortton firewall then it disappears
it's just a nun cense. guess I will just live w/it. .
My System SpecsSystem Spec
15 Nov 2013   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's see if it is actually turned on ....

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
My System SpecsSystem Spec
15 Nov 2013   #8

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jsk4224 View Post
I was hoping it was fixed, but it still exists. the Norton 360 firewall is turned on and working. icon on taskbar blinks, I click on it and click to turn on nortton firewall then it disappears
it's just a nun cense. guess I will just live w/it. .
Can you check the status of the following services & make sure that it is Started-Automatic?
Base Filtering Engine
Security Center
Windows Firewall

You may also try uninstalling/reinstalling Norton 360 once using Norton Remove & Reinstall Tool:
http://www.norton.com/nrnr

Let me know the results.

Thanks!
Harry
Norton Support
My System SpecsSystem Spec
16 Nov 2013   #9

windows 7 64 bit
 
 

all three of the services were set on auto. used norton tool, deleted and added. restarted, now back to square one, windows auto and norton firewall needs to be turned on. after restarting, checked and three services are set on auto.
My System SpecsSystem Spec
16 Nov 2013   #10
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You don't need Windows firewall running, when you have Norton's firewall. That's just going to slow your computer down!
My System SpecsSystem Spec
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