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Windows 7: clicking file then open is not opening a window to select files


13 Nov 2013   #1

windows 7
 
 
clicking file then open is not opening a window to select files

im having a problem when trying to open files. for example adobe reader. file, open, then a window should appearf or me to select a file to open. but its not. also when i open control panel and click on uninstall a program no window appears. is it possibly a settiing that needs to be changed or something more.
any help would be great. thank you.

My System SpecsSystem Spec
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13 Nov 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello gzaz, and welcome to Seven Forums.

If this just recently started to happen, then you might see if doing a system restore using a restore point (if available) dated before this started may be able to undo and fix this for you.

Hope this helps,
Shawn
My System SpecsSystem Spec
13 Nov 2013   #3

windows 7
 
 

Thanks for trying. But no luck. I did a system restore but it didnt work:-(. I cant really do much until its sorted. Ill keep trying any suggestions. Thanks again.
My System SpecsSystem Spec
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13 Nov 2013   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Do you have an older restore point?
My System SpecsSystem Spec
13 Nov 2013   #5

windows 7
 
 

That restore was from august. The problem only started a few days ago.
My System SpecsSystem Spec
13 Nov 2013   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Just to make sure that your system is clean, I would recommend to do a full scan of your system with an AV program.

Malwarebytes Anti-Malware Free is a good choice.


Afterwards, use the tutorial below to troubleshoot with a clean startup to see if this may be caused by something running.


Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
13 Nov 2013   #7

windows 7
 
 

It keeps giving me a few errors during install. Normally i can sort problems out but this is just blocking me at every turn.
My System SpecsSystem Spec
13 Nov 2013   #8

windows 7
 
 

Ill try the clean startup see what happens.
My System SpecsSystem Spec
13 Nov 2013   #9
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

If that doesn't help, then you might create a bootable Windows Defender Offline to do a full scan your system with at boot instead.

Windows Defender Offline
My System SpecsSystem Spec
13 Nov 2013   #10

windows 7
 
 

After clean startup problem was still there. Ill try the defender disk.
My System SpecsSystem Spec
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 clicking file then open is not opening a window to select files




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