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Windows 7: After Windows Update aroundJune 2013 no user icons on login for normal

22 Nov 2013   #1

Windows 7 Home Premium 64 bit
After Windows Update aroundJune 2013 no user icons on login for normal

I have been running two hard drives in my Asus M60J for close to two years. It did not come with an actual Windows CD. I have a HDD which has the original operating system on it (Windows 7 Home Premium 64-bit). I have a second SSD running Windows 7 as well. I am able to access the HDD from the operating system on my SSD. Right after Windows required a restart after installing an update the Windows welcome screen comes up with the default blue background with the "EN" icon in the upper left but no users/shutdown icons appear (This is on the HDD, the SSD OS works fine). My cursor is active and I can bring up the sticky key window by pressing the shift key five times. The screen flickers black for a split second and then comes back to the blue graphical background intermittently. Mostly the blue graphical background stays up.

I realize that the normal answer is to restore a previous back, etc. Only one backup shows up from 2009. I would prefer to fix the problem instead of avoiding it. I may be wrong but it feels like this is some kind of minor registry/user account issue or something.

So no user login icon when launching Windows normally or launching safe mode/command prompt.

Here are the things I've tried after Googling and after removing my SSD:

1. I ran offline virus scans and found nothing
2. I booted with a Windows 7 Pro cd I have and tried running the repair. "Startup Repair could not detect a problem. (My HDD is partitioned so I have a d: that contains pictures, etc. for backup. The Windows repair does show my Windows Home Premium as well as second "drive" of zero size.)
The Details link states "OS booted successfully".
3. I ran SFC scannow using command prompt twice. The first time it fixed some stuff. The second time it said it was fine.
4. I ran the memory diagnostic and it said it's fine.
5. I used command prompt to get into regedit. I looked under ProfileList and I only find the three standard "S" entries, systemprofile, LocalService and NetworkService but no specific entries for users.
6. I removed the Windows disc and ran the repair option that comes up under F8. This actually prompted me for a username and password. I was able to login here. I again went into regedit->ProfileList, still no user listed.
7. I also tried to go to regedit->Winlogon and set up the keys to automatically sign in with my username and password. Rebooted and still no user prompt on either normal or safe mode.

The netuser.dat files do exist in the user directory...Not sure if that even matters here...

I can backup my data and reformat but I would really like to figure out a better fix for this...I'm sure if I knew the ins and outs of Windows registry/account architecture this would be an easy fix...Hopefully someone out there knows a relitively easy fix for this. Thanks for taking the time to read.

My System SpecsSystem Spec

25 Nov 2013   #2
Microsoft MVP


Try a System Restore going back as far as necessary.

You can also uninstall the suspect Updates to see if it resolves it.

If it installed IE11 there are issues with that update resolved by changing DPI back to 100%. I would uninstall IE11 until they get it fixed.
My System SpecsSystem Spec
25 Nov 2013   #3

Windows 7 Home Premium 64 bit

I'm not sure how to uninstall the updates since I cannot get into Windows. I cannot even get into Windows Safe Mode. I cannot get past the login screen since no user icons are shown in order to sign in.
My System SpecsSystem Spec

25 Nov 2013   #4
Microsoft MVP


Run System Restore from System Recovery Options.

Confirm the Partition Marked Active is 100mb System Reservd (preferred if you have it) or C, then run Startup Repair - Run up to 3 Separate Times with reboots no matter what it reports.

Other steps here for Troubleshooting Windows 7 Failure to Start include everythng that can possibly be done leading up to if necessary rescuiing your files to fun Factory Recovery or do the vastly superior Clean Reinstall - Factory OEM Windows 7 with our help to get it perfect.
My System SpecsSystem Spec
27 Nov 2013   #5

Windows 7 Home Premium 64 bit

Can Windows updates be uninstalled from a system recovery command console?
My System SpecsSystem Spec
27 Nov 2013   #6
Microsoft MVP


Use System Restore which is more comprehensive. Go back before the problem, or as far back as you can. Then install the Updates singly or in small groups to isolate any problem Update. Chances are it won't repeat, or problems can be sorted with a few reboots as per usual.
My System SpecsSystem Spec
30 Nov 2013   #7

Windows 7 Home Premium 64 bit

I would but the only restore point that shows up is from 2009.
My System SpecsSystem Spec
30 Nov 2013   #8
Microsoft MVP


Is that a backup image? Do you still have it?

There are other steps you've been given to which you haven't replied with the results.
My System SpecsSystem Spec
30 Nov 2013   #9

Windows 7 Professional x64 Linux Mint 16

Did you install the update ? Or do you have windows set to install updates automatically ?

Would like to know which update did this. Hard to believe a windows update would cause this.
My System SpecsSystem Spec
30 Nov 2013   #10

Windows 7 Home Premium 64 bit

Windows was set to auto update. All I know is it was working fine until it told me that windows installed an update and needed to restart. After that it never came back.
My System SpecsSystem Spec

 After Windows Update aroundJune 2013 no user icons on login for normal

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