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Windows 7: one of Microsoft Services is causing the system to freeze


22 Nov 2013   #1

windwos 7
 
 
one of Microsoft Services is causing the system to freeze

Hi , My windows 7 freezes on my laptop (lenovo g570)in Normal mode when I have any kind of activity within 2 minutes and i have to shut it down by pressing the power key, however in safe mode it works and I have tried 3 different kind of antiviruses and antimalwares, but still no luck, finally I found this solution, I went to MSCONFIG and disabled all services except for MICROSOFT CORPORATION services and it didnt work , but when I disabled MICROSOFT CORPORATION services then it worked! there are around 60,70 services which belong to MICROSOFT CORPORATION and i tried to narrow it down by checking which of these services are causing the computer to freeze,by disabling and restarting and testing eventually I came up with these 25 Services ,definitely one of them is potentially the main culprit:
1)Security accounts manager 2)Windows Backup 3)System event notification 4)adaptive brightness 5)shell hardware detection 6) SNMP trap 7) SPP notification service 8)SSDP Discovery 9)Secure socket tunneling protocol service 10) windows image Acquisition (WIA) 11) microsoft software shadow copy provider 12)superfetch 13)telephony 14)TPM base services 15)thread ordering server 16)Disturbed link tracking client 17)windows module installer 18)interactive services detection 19)credential manager 20)virtual disk 21)UPNP device host 22)volume shadow disc 23)block level backup engine service 24)windows biometric service 25)windows connect now - config registrar

can you please help me which one of these 25 services are causing that ? or can I safely just leave these services off? any help ,suggestions or recommendations would be massively appreciated!
thanks!


My System SpecsSystem Spec
.

23 Nov 2013   #2

Windows 7 Professional x64 Sp1
 
 

Can you run a SFC /SCANNOW Command - System File Checker and let us know the results?
My System SpecsSystem Spec
23 Nov 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by alir3z View Post
Hi , My windows 7 freezes on my laptop (lenovo g570)in Normal mode when I have any kind of activity within 2 minutes and i have to shut it down by pressing the power key, however in safe mode it works and I have tried 3 different kind of antiviruses and antimalwares, but still no luck, finally I found this solution, I went to MSCONFIG and disabled all services except for MICROSOFT CORPORATION services and it didnt work , but when I disabled MICROSOFT CORPORATION services then it worked! there are around 60,70 services which belong to MICROSOFT CORPORATION and i tried to narrow it down by checking which of these services are causing the computer to freeze,by disabling and restarting and testing eventually I came up with these 25 Services ,definitely one of them is potentially the main culprit:
1)Security accounts manager 2)Windows Backup 3)System event notification 4)adaptive brightness 5)shell hardware detection 6) SNMP trap 7) SPP notification service 8)SSDP Discovery 9)Secure socket tunneling protocol service 10) windows image Acquisition (WIA) 11) microsoft software shadow copy provider 12)superfetch 13)telephony 14)TPM base services 15)thread ordering server 16)Disturbed link tracking client 17)windows module installer 18)interactive services detection 19)credential manager 20)virtual disk 21)UPNP device host 22)volume shadow disc 23)block level backup engine service 24)windows biometric service 25)windows connect now - config registrar

can you please help me which one of these 25 services are causing that ? or can I safely just leave these services off? any help ,suggestions or recommendations would be massively appreciated!
thanks!
1)Security accounts manager 2)Windows Backup 3)System event notification 4)adaptive brightness 5)shell hardware detection 6) SNMP trap 7) SPP notification service 8)SSDP Discovery 9)Secure socket tunneling protocol service 10) windows image Acquisition (WIA) 11) microsoft software shadow copy provider 12)superfetch 13)telephony 14)TPM base services 15)thread ordering server 16)Disturbed link tracking client 17)windows module installer 18)interactive services detection 19)credential manager 20)virtual disk 21)UPNP device host 22)volume shadow disc 23)block level backup engine service 24)windows biometric service 25)windows connect now - config registrar

Start a few of them and test. Start a few more and test again. I'll think the easiest is to add 5 at a time.
Remember what you did start, so you know in what group of services the problem is.

Which of the 25 services is the culprit?
My System SpecsSystem Spec
.


23 Nov 2013   #4

windwos 7
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Can you run a SFC /SCANNOW Command - System File Checker and let us know the results?
I appreciate your help I just ran it with the instructions in the link you gave me, and the result was it did not find any problem whatsoever
any other solution would be appreciated aswell, now im trying to run services 5 by 5 to find it out , Im looking forward to your reply thanks!
My System SpecsSystem Spec
23 Nov 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by alir3z View Post
Quote   Quote: Originally Posted by andrew129260 View Post
Can you run a SFC /SCANNOW Command - System File Checker and let us know the results?
I appreciate your help I just ran it with the instructions in the link you gave me, and the result was it did not find any problem whatsoever
any other solution would be appreciated aswell, now im trying to run services 5 by 5 to find it out , Im looking forward to your reply thanks!
Culprit found?
My System SpecsSystem Spec
23 Nov 2013   #6

windwos 7
 
 

Culprit found?[/QUOTE]

i just found it , its SuperFetch service, do you know how i can fix it? every other service is running except this one and system is doing just fine ,but as far as I know it is a pretty important service , any help would be appreciated!
My System SpecsSystem Spec
23 Nov 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

run services.msc. SuperFetch service has startup type=automatic? Put it to "disabled". Now run msconfig and select "normal startup". Sure system doesn't freeze anymore?

Sure system is freezing if superfetch service is running? Try to run task manager and see if it's using a lot of cpu. Is harddisk light flashing all the time?
My System SpecsSystem Spec
24 Nov 2013   #8

Windows 7 Professional x64 Sp1
 
 

If after extensive testing ONLY proves it is the super fetch service,

Then you can re-download the legit service again as its possible the service became corrupted.

See here:

Services - Restore Default Services in Windows 7
My System SpecsSystem Spec
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 one of Microsoft Services is causing the system to freeze




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